Routing rules

Every triggered incident starts at your routing rules. They decide who gets notified: a teammate, a group, an on-call schedule, or an escalation policy.

Add a rule

Go to On-call, find the routing rules section, and click Add rule.

A rule has two parts:

Conditions — what the incident must match. You can filter on:

• Impact: the incident's severity.
• Title and Description: match on the incident's content.
• Incident affects: which components are affected.
• Triggered by: what created the incident, like a specific team member.

Add multiple conditions and choose whether the rule fires when all conditions are met or when any condition is met.

Target — who to notify when the rule matches:

• A specific member or group
• The on-call user in an on-call schedule
• An escalation policy

Rule order and the fallback

Rules are evaluated in order, and you can drag them to reorder. Add one ELSE rule at the end as a fallback, so incidents that match nothing still reach someone.