Jira + Instatus

1. Go to Instatus Jira Integration
2. Select the templates to use when creating and resolving automated incidents
3. Copy your page's webhook URL
4. In your Jira dashboard, go to your Space Settings → Automation → Create rule → Create from scratch

To apply automation rules to all spaces, you need to switch to Global administration and apply the same following rules:

5. Create a rule to create incidents when Jira issues are created

Add a trigger → search & choose Work item created

6. Click Add condition then choose Work item fields condition. Select the Field to be Issue type and the value to be an issue type of your choice. You can create a new issue type for this purpose.

7. Add a new action component and choose Send web request

8. Paste the webhook URL from step 1 in the request URL field. Choose the POST HTTP method and select Custom data for the request body & paste the following:

{
  "trigger": "down"
}

9. Make sure that the Actor for this automation rule is set to Automation for Jira to avoid any permission issues. You can check this in Rule details → Actor

10. Click next → Turn on rule & give it a name

We have created the create incident rule. Now, let's create the resolve incident rule:

11. Add a trigger → search & choose Work item transitioned → set the To status to be Done or any status that indicates resolution

12. Click add condition then choose Work item fields condition. Select the Field to be Issue type and the value to be the same as the issue type used in the create incident rule (Step 6)

13. Add an action component and choose Send web request

14. Paste the same webhook URL from step 1 in the request URL field. Choose the POST HTTP method and select Custom data for the request body & paste the following:

{
  "trigger": "up"
}

15. Make sure that the Actor for this automation rule is set to Automation for Jira to avoid any permission issues. You can check this in Rule details → Actor

16. Click next → Turn on rule & give it a name. That's the resolve incident rule created.