Get started with Incidents

You can use Instatus to respond to incidents quickly with your team. You can do that from our dashboard, Slack or Microsoft Teams.

Add your first incident

Login to your Instatus at instatus.com/login then choose your current project.

Go to Incidents and click the Add incident button.

• Checkmark to select if the incident started in the past.
• Status: Could be Investigating, Identified, Monitoring or Resolved.
• The title of the incident.
• A detailed description of the incident.
• Components that are affected by the incident.
• Checkmark to publish the incident to your status page.

Click Add incident, and your incident will be created.

Add an incident update

You can click the Add an update button to add an update.

You can add a new update to the incident. You can update the status, description, affected components, date and optionally notify users about the update.

Finally, click on Add update to add your update.

Add a postmortem

When your incident is resolved, you can add a postmortem to your incident. A postmortem is a final review to document lessons learned, identify root causes, and implement long-term fixes.

To add one, open the resolved incident and click Add postmortem. Then:

• Write your postmortem in markdown. Code blocks are supported, so you can include logs or configuration snippets.
• Pick a date for the postmortem. It must be after the incident's last update.
• Choose whether to notify subscribers about the postmortem. You can also fine-tune exactly who gets notified.

The postmortem appears on your status page as the final entry in the incident's timeline.

If you use Instatus for Slack, you can also add a postmortem by running /incident postmortem in the incident channel.