Get started with Instatus On-call

You can use Instatus On-call to organize your team into shifts, and make sure there’s always someone on-call.

If they didn't acknowledge the incident on time, you can use our escalation policies to escalate it to the right people.

Your schedule

You can see your personal on-call schedule, providing a clear overview of your current and upcoming on-call responsibilities.

You can quickly see whether you're currently on call, and your upcoming on-call shifts.

On-call schedules

Here, you can create and manage team schedules for on-call shifts. It shows you calendar views of your on-call schedules.

Add an on-call schedule

In the on-call schedules section, click Add schedule.

Add a schedule title, members that will be on call, rotation, the on-call period, and any restrictions.

You'll see a preview in real-time of your schedule whenever you change any of these settings.

Finally, click Save to add your schedule.

Escalation policies

If a team member doesn't acknowledge an incident on time, escalation policies escalate it to the right people, with repeats and time-based rules. Learn how to set them up in Escalation policies.

Routing rules

Routing rules route triggered incidents to the right on-call schedules or escalation policies, filtering by impact, content, affected components and more. Learn how to set them up in Routing rules.