Cancellation policy

We want satisfied customers, not hostages. Thats why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.

Account owners can follow these instructions to cancel in-app

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel?

You wont be able to access your account once you cancel, so make sure you download everything you want to keep beforehand.

Well permanently delete your account data within 30 days from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isnt possible, so if you change your mind youll need to do it within the first 30 days. Data cant be recovered once it has been permanently deleted.

We wont bill you again once you cancel. We dont automatically prorate any unused time you may have left but if you havent used your account in months or just started a new billing cycle, contact us for a fair refund. Well treat you right.

Instatus-initiated cancellations

Instatus may cancel accounts if they have been inactive for an extended period:

  • For trial accounts: 30 days after a trial has expired without being upgraded
  • For frozen accounts: 180 days after being frozen due to billing failures
  • For free accounts: after 365 days of inactivity

Instatus also retains the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this means we will cancel your account without notice if we have evidence that you are using our products to engage in illegal behavior.

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