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A fair refund policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Instatus, for any reason, just contact [our support team][support] and we'll take care of you.

Examples of full refunds wed grant.

  • If you were just charged for your next month of Instatus, but you meant to cancel, were happy to refund that extra charge.
  • If you forgot to cancel Instatus a couple months ago, and you havent used Instatus since then, well give you a full refund for a few back months. No problem.
  • If you tried Instatus for a couple months, and you just werent happy with it, you can have your money back.

Examples of partial refunds or credits wed grant.

  • If you forgot to cancel Instatus a year ago, and theres been activity on your account since then, well review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didnt end up using the extra features, projects, or storage space, although you did keep using Instatus in general, wed consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, wed issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. [Send us a note][support], tell us what's up, and we'll work with you to make sure youre happy.

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