Having a good-looking, informative status page is essential for communicating and building trust with your users. But when you’re looking for the best tool to create your status page, like ours at Instatus, the options can be overwhelming. That’s why we’ve put together this guide to the best status page services for your needs.
Keep reading to learn why you need a status page, what to look for in a status page service, and the benefits of using one, as well as a list of the top 6 status page services on the market in 2021.
Why Do You Need A Status Page?
Whatever type of business you have, there’s always a chance of service outages. When things go wrong, you need to make sure that the impact on your users is minimal. The best way to do that is through communication.
Whether you experience data center failure, hacking, a DDoS attack, or broken code, the traditional response is to send users an email to update them. This approach is time-consuming and reactive, especially if you were informed of the issue by your users too.
Having an automated status page cuts support costs, eliminates duplicate support tickets, saves time, and builds trust by keeping users up-to-date on your service. Status pages can also highlight your reliability and proactivity by showing your incident management process and uptime metrics.
Status Page Service Vs. Open Source
For many businesses, using an open-source status page may be the right choice because they’re free, they’re flexible, and you’re supporting the open-source community. However, using a hosted status page service has many benefits in comparison:
You don’t have to host and maintain the status page yourself
It’s hosted outside your infrastructure, so it remains unaffected when you have outages
They offer integrated subscriber alerts to keep users informed of any service issues
Status page services usually offer easy integrations with third-party services from communications to status monitoring tools, where coding this into an open-source status page would involve a huge amount of back-end work
Provides transparent and coherent information on your service status and what you’re doing to fix any issues
Uses separate infrastructure to your usual site and offers a custom domain
Monitors service status automatically
Can schedule planned maintenance and update service status manually
Shows off your historic uptime metrics to demonstrate SLAs
Can send subscriber alerts via different communications tools to inform users of problems
Allows you to create components to show the service status of different parts of your site
Offers time-saving templates and the option to add written communication to provide incident details
Allows you to add team members so multiple people in your business can update the status page
Is customizable to match your branding
Is available in your target languages
Includes a function for users to report an issue
Is fast-loading and reliable
Is the right price for your budget
With all that said, we’ve trawled the net to find the top status page services that meet the above requirements so you can simply pick from the shortlist. You’re welcome ;)
6 Best Status Page Services For Your Needs
1. Instatus
Key takeaway: best value service for beautiful status pages with extensive integrations and unlimited subscribers and teammates on every price plan.
Pros
Independently made, with customer support and demo requests handled by the founder
Automated service monitoring with third-party integrations or with custom email and Webhook monitoring
Superfast static status pages loaded from a CDN without using any backend server or database. 10x faster than Statuspage!
Use incident templates and add customizable text
Show incident history, uptime percentage, and metrics, as well as your current service status
Schedule planned maintenance
Create different components and group them together
Unlimited teammates
Unlimited subscribers to alerts via email, RSS, SMS, Slack, Discord, and Webhooks
Users can choose to subscribe to selected components
Multilingual and dark mode options
Integrates with Google Analytics
Custom CSS and Javascript
Custom domain option (with Pro plan)
Embed a status widget on your site
Set up your status page in 15 seconds
Flat-rate, scalable pricing that doesn’t increase as your business grows
Cons
It doesn't support monitoring yet. If you need to automate your status page, you'll need to connect one of their supported monitoring integrations
Pricing
Transparent pricing with unlimited team members and subscribers on all plans including the free Starter plan. Most features are available on all plans, with the Pro plan offering custom domain use, and a 30-day free trial offered for business plans.
2. Statuspage
Key takeaway: well-established status page service by Atlassian, trusted by big-name companies.
Pros
Easily integrated with third-party monitoring and communications apps
Display historical uptime and real-time system data metrics
Customizable everything from page layout to notifications: custom domain, HTML, CSS, and JavaScript (although only basic customization available on cheapest plan)
Create different components (component subscription only available on higher price plans)
Display incidents and scheduled maintenance
Send notifications to subscribers by email, SMS, Slack, and Webhook (depending on price plan)
Embed status widget
Incident templates
Automatic status updates by API or email
Cons
It doesn't support monitoring. If you need to automate your status page, you'll need to set up one of their supported monitoring integrations.
Faster status page services are available, like Instatus
Doesn’t offer an unlimited number of subscribers and team members
More expensive than other status page services, like Instatus, for the same or fewer features
Pricing
Statuspage offers scalable pricing based on your required number of subscribers, team members, metrics, integrations, and types of notification. They do offer a free plan but most companies will require at least the $99 per month Startup plan.
Even their Enterprise plan, at $1,499 per month, still has limited subscribers, team members, and metrics, unlike our $300 per month Business plan.
3. Sorry
Key takeaway: Sorry creates stunning status pages but many important tools are only available on the more expensive price plans.
Pros
Use incident templates
Schedule maintenance and integrate with Pingdom or use email automation for incident reporting
Send subscribers service alerts via MS Teams, Slack, Twitter, and your own SMS and email providers (depending on the price plan)
Custom domain (higher price plans only)
Custom CSS and Javascript (higher price plans only)
Website plugin
Cons
Private pages, per component subscriptions, custom CSS and Javascript, and certain alert types are only available on the Business plan and above
Limits on subscribers and team members on every price plan
It doesn't support monitoring. If you need to automate your status page, you'll need to use Pingdom or send Inbound email.
Pricing
Sorry’s pricing is based on the number of subscribers and team members with many key features only available on higher price plans. However, all three plans offer a 30-day free trial.
4. Hyperping
Key takeaway: an all-in-one monitoring and status page service with reliable checks that ensure no false positives on service issues.
Pros
Custom domain
Reliable monitoring with double checks from different regions around the world to ensure no false positives
Fast support and customer service
Simple and intuitive interfaces
Built-in monitoring so no need to connect to (and pay for) third-party apps
Cons
Many important features are only available on higher price plans: most businesses would require at least the Pro plan as standard to enable subscribers and create components
Pricing
Like most other status page services, except for Instatus, Hyperping’s pricing is based on the number of team members and subscribers required and access to different services. Their key benefit is that with their built-in monitoring, you may not need to pay for third-party monitoring services. They also offer a free trial.
5. Statuspal
Key takeaway: Statuspal is one of the more expensive services designed for larger organizations requiring multiple status pages.
API access to connect to existing monitoring tools
Quick setup: up and running in 5 mins
Cons
More expensive than other services
Private status pages are available on Business plans only
Pricing
While Statuspal offers a free trial on every plan, their pricing plan starts from $79, which is more expensive than other status page services. Most businesses would probably require their Business plan, which still has limits on subscribers.
6. Better Uptime
Key takeaway: Better Uptime is great for in-depth insight into service incidents but its tools are limited on most price plans.
Pros
Reliable monitoring: eliminate false positives by doing multiple checks from different locations
In-depth, second-by-second incident monitoring plus sends a screenshot of the error
No need for multiple third-party monitoring apps
Voice call, SMS, email, Slack, MS Teams, and push alerts (depending on price plan)
Smart incident merging so you don’t get alerted multiple times about the same thing
Cons
Limited services on lower price plans: can’t use Google analytics on status page or Webhooks except with paid plan
Pricing
Better Uptime’s pricing seems very budget-friendly, however, its limits on the number of team members, the speed and number of checks, and access to other features mean most businesses would require a higher price plan anyway.
Create A Beautiful Status Page In Seconds With Instatus
We’ve looked at six great status page services in this article, and only you can decide which is best for your needs. We may be biased, but in terms of great design, transparent and scalable pricing, and extensive access to effective tools, we think Instatus comes out on top. But don’t just take our word for it. Try our status page service for free - we’re sure you’ll love it!
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