Account Ownership
Last updated
Who owns an Instatus team?
The customer that signs up for Instatus, usually a company, owns its team and all the data in it, as described in our Terms of Service. Day to day, the team is controlled by its owners: the members with full access. Owners can manage billing, members and every project in the team.
Teams can have multiple owners. We recommend giving full access to at least two people you trust, so that changes can be made when one of you isn't available.
Our obligations are to the customer, and we act on the instructions of its current owners. We won't let anyone else take over a team without an owner's permission.
Adding and removing owners
An owner can add or remove other owners from the members settings. Someone with full access has the same power to add and remove other owners, including you, at any time.
Changing owners doesn't change the payment method on the team. Contact support if you'd like the card removed before you hand the team over.
What if none of the owners are available?
It happens: people switch jobs, get laid off, or go on extended leave. Still, our obligation is to the current owners. That means we can't add new owners without permission from a current owner, communicated from the email address we have on file.
If the team has been frozen for non-payment for less than a week, we'll gladly unfreeze it for a week or so, so people can access their work in the meantime.
The quickest route is often to contact a current owner and ask them to sign in and give someone else full access.
Otherwise, we can reach out to current owners at the email addresses we have on file and ask for permission to add an owner. If it's a company address and another employee has access to that inbox, the person who receives our email can grant permission. For security's sake, permission must come from an address we have on file for a current owner.
When none of these is possible, a court order is required to add another owner. We will of course comply with any court order to turn data over to the appropriate party.
Questions?
Questions about account ownership? Please get in touch with our support team and we'll be happy to answer them!