A Fair Refund Policy
Last updated
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: if you're ever unhappy with Instatus, for any reason, just contact our support team and we'll take care of you.
Yearly plans
If you cancel a yearly plan, we refund the full months you haven't used yet. Just email us.
Examples of full refunds we’d grant
- If you were just charged for your next month of Instatus, but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel Instatus a couple of months ago, and you haven’t used Instatus since then, we’ll give you a full refund for a few back months. No problem.
- If you tried Instatus for a couple of months, and you just weren’t happy with it, you can have your money back.
Examples of partial refunds or credits we’d grant
- If you forgot to cancel Instatus a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
- If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features, although you did keep using Instatus in general, we’d consider applying a prorated credit towards future months.
- If we had extended downtime, or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account. Downtime credits are also covered by our SLA.
How refunds are paid
Self-serve payments are processed by Paddle, our reseller and Merchant of Record, so refunds are returned by Paddle to your original payment method, usually within 5 to 10 business days. You can also look up a charge or ask Paddle about a payment at paddle.net. If we invoiced you directly, we refund to the account you paid from.
If you're a consumer, you also keep any refund or withdrawal rights your local law gives you.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.