Suralink outage on October 21

Addressing World-Wide PHP Vulnerability

1. Resolved · 11:17 PM

   Good news: the fix for today's PHP vulnerability has been tested and is in place in all of our global regions, and Suralink is back online. As we mentioned earlier, we did not see any suspicious traffic or activity. Taking the site down was a precaution, and nothing has changed with your data. Thank you for your patience and partnership today. If you have any questions, please reach out to support@suralink.com and we'll be happy to help.

2. Identified · 7:44 PM

   As most of you are probably aware, a vulnerability was discovered in PHP today that affects roughly 75% of websites worldwide. We have been monitoring the situation closely since it was announced, and we have been working on a fix for our systems. We have identified the fix and are working to test and implement it throughout all of our global regions. TO BE CLEAR, we have NOT seen any suspicious traffic or actions on our website, but out of an ABUNDANCE OF CAUTION (like many others across the web), we have decided to take down our website while we implement the fix. We are working to restore access as quickly as possible, and appreciate your patience and partnership during this world-wide event. We expect that the website will be down for at least several hours, but will keep you updated as the work progresses. Please don't hesitate to reach out via email to support@suralink.com if you have any questions.