Vulnerability Response

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

Send urgent or sensitive reports directly to security@instatus.com. Use our public key to keep your message safe and please provide us with a secure way to respond. We’ll get back to you as soon as we can, usually within 24 hours. Please follow up or ping us on Twitter if you don’t hear back. For requests that aren’t urgent or sensitive: submit a support request.

Tracking and disclosing security issues

We work with security researchers to keep up with the state-of-the-art in web security. Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, here’s what will happen:

• We’ll acknowledge your report & tell you the best way to track the status of your issue.
• We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until our investigation is finished, but we’ll work with you to ensure we fully understand the issue.
• Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Our products are built on the Ruby on Rails framework (which we created and maintain). The issue you reported might affect Rails, Ruby, or some other part of our technology stack. We ask for your patience while we also make sure other companies and their customers are protected. Either way, you’ll always have a Instatus contact for your issue.

Thanks for working with us

We respect the time and talent that drives new discoveries in web security technology. The following researchers and companies have gone out of their way to work with us to find, fix, and disclose security flaws safely: