--- service: "Fonix" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-02T17:02:03.244Z" url: "https://instatus.com/now/zh/fonix.com" official_status_page: "https://status.fonix.com" website: "https://www.fonix.com" --- # Fonix 故障了吗？ 没有，一切正常. 过去一小时 0 份反馈报告。 ## 官方更新 - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-17T22:00:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 17/11/2026 22:00 PM Downtime Start Date/Time: 17/11/2026 23:20 PM Downtime End Date/Time: 18/11/2026 04:56 AM Maintenance End Date/Time: 18/11/2026 09:20 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 09:20 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-16T22:30:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 16/11/2026 22:30 PM Downtime Start Date/Time: 16/11/2026 23:00 PM Downtime End Date/Time: 17/11/2026 03:30 AM Maintenance End Date/Time: 17/11/2026 05:00 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: Messaging Gateway Update** (SCHEDULED, 2026-11-03T17:00:00.000Z): Dear Customer, Please be advised we will be undertaking planned maintenance on our Messaging Gateway platforms on the below date and time. The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team - **Planned Maintenance: Campaign Manager Update** (SCHEDULED, 2026-11-02T17:00:00.000Z): Maintenance will begin as scheduled in 60 minutes. - **Planned Maintenance: O2 Premium SMS** (COMPLETED, 2026-11-01T23:00:00.000Z): The scheduled maintenance has been completed. ## Fonix 故障常见问题 ### Fonix 现在挂了吗？ 没有，一切正常. 过去一小时 0 份反馈报告。 ### Fonix 是所有人都坏了，还是只有我？ 看起来只有你遇到。Fonix 的反馈量正常，可以试试刷新页面、检查网络连接，或退出后重新登录。 ### 大家反馈了 Fonix 的哪些问题？ 过去一小时内没有人说明 Fonix 哪里坏了。如果你遇到问题，请在上方选择，让其他人看到。 ### Fonix 上次故障是什么时候？ 过去 30 天内，Fonix 的反馈没有出现激增。 ### Fonix 有状态页面吗？ 有。Fonix 会在官方状态页面发布更新，目前显示：运行正常。 [前往状态页面](https://status.fonix.com/) ### Fonix 无法使用时我可以怎么办？ 查看本页和 Fonix 的状态页面获取更新，等几分钟再试一次。不用重新安装：如果是服务中断，要由他们那边修复。 ### 如何反馈 Fonix 的问题？ 点击本页顶部的“我也要反馈问题”，再选择哪里坏了。你的反馈会在一分钟内显示在实时图表上，也可以留言告诉其他人你遇到的情况。 ### Instatus Now 是怎么知道的？ 我们把此页面上用户的反馈，与每分钟检查一次的 Fonix 官方状态页结合起来。