--- service: "DrFirst" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 1 checked_at: "2026-10-31T05:59:03.545Z" url: "https://instatus.com/now/zh/drfirst.com" official_status_page: "https://status.drfirst.com" website: "https://drfirst.com" --- # DrFirst 故障了吗？ 没有，一切正常. 过去一小时 0 份反馈报告。 ## 官方更新 - **DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET** (SCHEDULED, 2026-11-28T03:00:00.000Z): Our vendor is performing system maintenance on Friday, November 27, 2026, beginning at 10:00 PM ET and ending by Midnight ET. Service interruptions are expected during this scheduled maintenance window. For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team To view this notice at any time, go to: https://drfirst.statuspage.io/ - **DrFirst Notification - Scheduled System Maintenance - Production - November 6th, 10:00 PM ET** (SCHEDULED, 2026-11-07T03:00:00.000Z): DrFirst is performing system maintenance in our production environment on Friday, November 6th at 10:00 PM ET. To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to: If you currently have the following domain on your firewall allow list, no additional action is needed: *.epcsdrfirst.com *.drfirst.com *.iprescribe.com If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.) For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager. To view this notice at any time, go to: https://status.drfirst.com - **DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET** (SCHEDULED, 2026-11-06T00:00:00.000Z): Upcoming Production System Failover Failover: Oct 29, 2026 Failback: Nov 5, 2026 Purpose. The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover. Background. RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET RxInform NAT Gateway IP's (to be whitelisted by partners): West US Region : 52.89.91.236 and 100.20.118.222 East US Region : 3.132.12.212 and 3.142.160.182 Impact. There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future. Next steps. For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again. - **DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - October 31, 2026 - 11:59 PM** (SCHEDULED, 2026-11-01T03:45:00.000Z): We will be undergoing scheduled maintenance during this time. - **DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 29, 2026, 10:00 PM ET (UPDATED)** (COMPLETED, 2026-10-30T02:00:00.000Z): The scheduled maintenance has been completed. ## DrFirst 故障常见问题 ### DrFirst 现在挂了吗？ 没有，一切正常. 过去一小时 0 份反馈报告。 ### DrFirst 是所有人都坏了，还是只有我？ 看起来只有你遇到。DrFirst 的反馈量正常，可以试试刷新页面、检查网络连接，或退出后重新登录。 ### 大家反馈了 DrFirst 的哪些问题？ 过去一小时内没有人说明 DrFirst 哪里坏了。如果你遇到问题，请在上方选择，让其他人看到。 ### DrFirst 上次故障是什么时候？ 过去 30 天内，DrFirst 的反馈没有出现激增。 ### DrFirst 有状态页面吗？ 有。DrFirst 会在官方状态页面发布更新，目前显示：运行正常。 [前往状态页面](https://status.drfirst.com/) ### DrFirst 无法使用时我可以怎么办？ 查看本页和 DrFirst 的状态页面获取更新，等几分钟再试一次。不用重新安装：如果是服务中断，要由他们那边修复。 ### 如何反馈 DrFirst 的问题？ 点击本页顶部的“我也要反馈问题”，再选择哪里坏了。你的反馈会在一分钟内显示在实时图表上，也可以留言告诉其他人你遇到的情况。 ### Instatus Now 是怎么知道的？ 我们把此页面上用户的反馈，与每分钟检查一次的 DrFirst 官方状态页结合起来。