---
service: "Channel.io"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-10-31T10:05:12.736Z"
url: "https://instatus.com/now/zh/channel.io"
official_status_page: "https://status.channel.io"
website: "https://channel.io/en"
---

# Channel.io 故障了吗？

没有，一切正常. 过去一小时 0 份反馈报告。

## 官方更新

- **Issue detected with Channel Talk system** (RESOLVED, 2026-10-27T09:00:55.000Z): The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 27, 2026 17:45 ~ 17:51 (KST) - Affected Scope: Some customers using the Channelworks web, mobile, and desktop apps, as well as external messenger and app integration services - Incident Details: 1) Some screens in the web, mobile, and desktop apps did not load or responded slowly 2) Requests from external messengers and app integrations were delayed or returned errors - Cause: During an App Store server deployment, the servers handling requests temporarily stopped, causing errors and delays in services connected to the App Store - Resolution: The servers have been restored and normal responses have been confirmed. Further deployments have been halted, and the recovery of related services has also been verified. - Preventive Measures: We will reorganize the deployment pipeline and strengthen verification to ensure server deployments proceed as intended. We apologize for any inconvenience to your use of the service. We will improve our deployment procedures to provide a more stable service.
- **Temporary issue detected with AI ALF feature** (RESOLVED, 2026-10-27T07:40:25.000Z): The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 27, 2026 04:01 ~ 04:09 (KST) (approximately 8 minutes) - Affected Scope: Some user chats handled by ALF during the incident, and the ALF settings page - Incident Details: 1) ALF responses were not delivered, or were delayed or cut off, and some chats were transferred to an agent 2) The ALF settings and preview pages loaded slowly or failed to open - Cause: The servers supporting the system experienced a temporary delay in response - Resolution: The servers have been restored, and preventive measures will be applied on October 29, 2026 (Thu). Until then, the same issue may recur during early morning hours. We will continue to strengthen monitoring to prevent similar issues from occurring again.

## Channel.io 故障常见问题

### Channel.io 现在挂了吗？

没有，一切正常. 过去一小时 0 份反馈报告。

### Channel.io 是所有人都坏了，还是只有我？

看起来只有你遇到。Channel.io 的反馈量正常，可以试试刷新页面、检查网络连接，或退出后重新登录。

### 大家反馈了 Channel.io 的哪些问题？

过去一小时内没有人说明 Channel.io 哪里坏了。如果你遇到问题，请在上方选择，让其他人看到。

### Channel.io 上次故障是什么时候？

过去 30 天内，Channel.io 的反馈没有出现激增。

### Channel.io 有状态页面吗？

有。Channel.io 会在官方状态页面发布更新，目前显示：运行正常。

[前往状态页面](https://status.channel.io/)

### Channel.io 无法使用时我可以怎么办？

查看本页和 Channel.io 的状态页面获取更新，等几分钟再试一次。不用重新安装：如果是服务中断，要由他们那边修复。

### 如何反馈 Channel.io 的问题？

点击本页顶部的“我也要反馈问题”，再选择哪里坏了。你的反馈会在一分钟内显示在实时图表上，也可以留言告诉其他人你遇到的情况。

### Instatus Now 是怎么知道的？

我们把此页面上用户的反馈，与每分钟检查一次的 Channel.io 官方状态页结合起来。