GitHub 9月24日 故障

Disruption with billing information updates

1. 已解決 · 下午8:41

   Beginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. <br /><br />An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. <br /><br />We mitigated the incident on September 24, 2026 at 20:24 UTC by changing the HTTP client used for address validation. We have added alerting to detect similar issues sooner and are extending the fix to other integrations.

2. 監視中 · 下午8:24

   The degradation has been mitigated. We are monitoring to ensure stability.

3. 調查中 · 下午8:10

   We have applied the mitigation and are seeing signs of recovery. We are continuing to monitor the system closely.

4. 調查中 · 下午6:22

   We are continuing to work on mitigation. We will post another update in approximately one hour.

5. 調查中 · 下午5:40

   We have identified the problem and are actively working on mitigation.

6. 調查中 · 下午4:51

   We are investigating failures on billing information updates. Customers may be unable to create or update their billing information in the meantime.

7. 調查中 · 下午4:51

   We are investigating reports of impacted performance for some GitHub services.