--- service: "Fonix" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-02T16:05:54.972Z" url: "https://instatus.com/now/zh-tw/fonix.com" official_status_page: "https://status.fonix.com" website: "https://www.fonix.com" --- # Fonix 關閉了嗎？ 沒有，一切正常. 過去一小時 0 份報告。 ## 官方更新 - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-17T22:00:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 17/11/2026 22:00 PM Downtime Start Date/Time: 17/11/2026 23:20 PM Downtime End Date/Time: 18/11/2026 04:56 AM Maintenance End Date/Time: 18/11/2026 09:20 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 09:20 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-16T22:30:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 16/11/2026 22:30 PM Downtime Start Date/Time: 16/11/2026 23:00 PM Downtime End Date/Time: 17/11/2026 03:30 AM Maintenance End Date/Time: 17/11/2026 05:00 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: Messaging Gateway Update** (SCHEDULED, 2026-11-03T17:00:00.000Z): Dear Customer, Please be advised we will be undertaking planned maintenance on our Messaging Gateway platforms on the below date and time. The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team - **Planned Maintenance: Campaign Manager Update** (SCHEDULED, 2026-11-02T17:00:00.000Z): Dear Customer, Please be advised we will be undertaking planned maintenance on our Campaign Manager platform on the below date and time. The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period. Please do not hesitate to contact us if you have any questions. Kind regards, Fonix Operations Team - **Planned Maintenance: O2 Premium SMS** (COMPLETED, 2026-11-01T23:00:00.000Z): The scheduled maintenance has been completed. ## Fonix 故障常見問題 ### Fonix 現在掛了嗎？ 沒有，一切正常. 過去一小時 0 份報告。 ### Fonix 是所有人都壞了，還是只有我？ 看起來只有你遇到。Fonix 的回報量正常，可以試試重新整理、檢查網路連線，或登出後重新登入。 ### 大家回報了 Fonix 的哪些問題？ 過去一小時內沒有人說明 Fonix 哪裡壞了。如果你遇到問題，請在上方選擇，讓其他人看到。 ### Fonix 上次故障是什麼時候？ 過去 30 天內，Fonix 的回報沒有出現暴增。 ### Fonix 有狀態頁面嗎？ 有。Fonix 會在官方狀態頁面發布更新，目前顯示：運行正常。 [前往狀態頁面](https://status.fonix.com/) ### Fonix 無法使用時我可以怎麼做？ 查看本頁和 Fonix 的狀態頁面以取得更新，等幾分鐘再試一次。不用重新安裝：如果是服務中斷，要由他們那邊修復。 ### 如何回報 Fonix 的問題？ 點選本頁頂端的「我也有問題」，再選擇哪裡壞了。你的回報會在一分鐘內顯示在即時圖表上，也可以留言告訴其他人你遇到的狀況。 ### Instatus Now 是怎麼知道的？ 我們把此頁面上使用者的回報，與每分鐘檢查一次的 Fonix 官方狀態頁結合起來。