---
service: "Currencycloud"
status: "partial_outage"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-10-31T09:29:44.672Z"
url: "https://instatus.com/now/zh-tw/currencycloud.com"
official_status_page: "https://status.currencycloud.com"
website: "https://currencycloud.com"
---

# Currencycloud 關閉了嗎？

部分故障. 過去一小時 0 份報告。

## 官方更新

- **Issues Downloading Customer Reports** (RESOLVED, 2026-10-29T11:28:15.000Z): **Issues Downloading Customer Reports** **Overview** On 29 October 2026, an issue began affecting customer report downloads. Some clients experienced downloaded reports appearing empty despite data being visible within the platform. The issue was identified and publicly communicated on 29 October 2026. Following investigation and remediation, service was restored within 6 hours, and report downloads were confirmed to be returning data as expected. **Client Impact** A subset of clients may have experienced empty report downloads when exporting reports during the affected period. The issue impacted the content of downloaded report files only. Data remained available within the platform and could still be viewed through the report results displayed on-screen. No customer funds, transactions, or account balances were affected, and no customer action was required following restoration of the service. **Root Cause** The issue was caused by an interruption within the reporting data processing workflow that prevented reporting data from being correctly made available for some report exports. As a result, downloaded report files could be generated without the expected content. To restore service, the team reverted to a previously stable processing path to prevent further impact and performed a historical data resynchronisation to restore affected reporting data. Following validation and customer testing, report downloads were confirmed to be functioning as expected. To help prevent similar incidents in the future, we are reviewing the reporting workflow and implementing additional validation and monitoring controls to improve the early detection and remediation of data synchronisation issues. Currencycloud Confidential

## Currencycloud 故障常見問題

### Currencycloud 現在掛了嗎？

部分故障. 過去一小時 0 份報告。

### Currencycloud 是所有人都壞了，還是只有我？

看起來只有你遇到。Currencycloud 的回報量正常，可以試試重新整理、檢查網路連線，或登出後重新登入。

### 大家回報了 Currencycloud 的哪些問題？

過去一小時內沒有人說明 Currencycloud 哪裡壞了。如果你遇到問題，請在上方選擇，讓其他人看到。

### Currencycloud 上次故障是什麼時候？

過去 30 天內，Currencycloud 的回報沒有出現暴增。

### Currencycloud 有狀態頁面嗎？

有。Currencycloud 會在官方狀態頁面發布更新，目前顯示：部分故障。

[前往狀態頁面](https://status.currencycloud.com/)

### Currencycloud 無法使用時我可以怎麼做？

查看本頁和 Currencycloud 的狀態頁面以取得更新，等幾分鐘再試一次。不用重新安裝：如果是服務中斷，要由他們那邊修復。

### 如何回報 Currencycloud 的問題？

點選本頁頂端的「我也有問題」，再選擇哪裡壞了。你的回報會在一分鐘內顯示在即時圖表上，也可以留言告訴其他人你遇到的狀況。

### Instatus Now 是怎麼知道的？

我們把此頁面上使用者的回報，與每分鐘檢查一次的 Currencycloud 官方狀態頁結合起來。