Ìdádúró Proton Mail ní August 26

Global Outage

1. A yanjú · 6:53 PM

   A post mortem of this incident has been made available here: [https://proton.me/blog/august-27-outage-incident-report](https://proton.me/blog/august-27-outage-incident-report)

2. A yanjú · 12:27 AM

   This outage has now been largely resolved, and services are back online. We are still clearing a few lingering issues, however, meaning some users will experience delays in email delivery and reception, and receiving notifications. No data has been lost as a result of this outage. UPDATE: We have now resolved the remaining minor issues. We will be providing a post mortem with more information about the incident, here on the status page, after we complete the incident clean up.

3. Ìbójútó · 11:57 PM

   A fix has now been implemented, and we're monitoring results. This means most services have been recovered for most users now, but our efforts to recover the remaining instances continue.

4. A dá mọ̀ · 11:37 PM

   Our efforts to restore impacted services are now yielding results, and as a result are starting to recover for some users. Meanwhile, we are continuing recovery operations.

5. A dá mọ̀ · 10:38 PM

   We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.

6. Ìwádìí · 10:18 PM

   It appears that Proton VPN works for some, so it has been changed to "Partial Outage" rather than "Major Outage"

7. Ìwádìí · 10:14 PM

   We are continuing to investigate this issue.

8. Ìwádìí · 10:11 PM

   We are continuing to investigate this issue.

9. Ìwádìí · 10:09 PM

   We are currently investigating this issue.