--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T07:04:09.737Z" url: "https://instatus.com/now/yo/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Ṣé DRACOON ti dásẹsẹ? Rárá, ó ń ṣiṣẹ́. Ìròyìn 0 ní wákàtí tó kọjá. ## Àwọn ìmúdójúìwọ̀n aṣojú - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Àwọn ìbéèrè nípa ìdásẹ́sẹ̀ DRACOON ### Ṣé DRACOON ti dásẹsẹ báyìí? Rárá, ó ń ṣiṣẹ́. Ìròyìn 0 ní wákàtí tó kọjá. ### Ṣé DRACOON ti dásẹsẹ fún gbogbo ènìyàn tàbí èmi nìkan ni? Ó dàbí ẹni pé ìwọ nìkan ni. Ìròyìn fún DRACOON wà ní ìpele déédé, nítorí náà gbìyànjú láti tún-gbé e, ṣàyẹ̀wò ìsopọ̀ rẹ, tàbí jáde kí o tún wọlé. ### Àwọn ìṣòro wo ni àwọn ènìyàn ń ròyìn nípa DRACOON? Kò sí ẹni tó sọ ohun tó bàjẹ́ lórí DRACOON ní wákàtí tó kọjá. Tí ohun kan kò bá ṣiṣẹ́ fún ọ, yàn án lókè kí àwọn míràn lè rí i. ### Ìgbà wo ni ìdásẹ́sẹ̀ DRACOON gbẹ̀yìn? Ìròyìn nípa DRACOON kò gòkè ní ọgbọ̀n ọjọ́ tó kọjá. ### Ṣé DRACOON ní ojú-ìwé ipò? Bẹ́ẹ̀ ni. DRACOON máa ń gbé àwọn ìmúdójúìwọ̀n sí ojú-ìwé ipò rẹ̀ tó jẹ́ ti ìjọba, èyí tó ń sọ báyìí pé: ń ṣiṣẹ́. [Lọ sí ojú-ìwé ipò](https://status.dracoon.com/) ### Kí ni mo lè ṣe tí DRACOON kò bá ṣiṣẹ́? Wo ojú-ìwé yìí àti ojú-ìwé ipò DRACOON fún àwọn ìmúdójúìwọ̀n, kí o sì dúró fún ìṣẹ́jú díẹ̀ kí o tó gbìyànjú lẹ́ẹ̀kan sí i. Má ṣe tún-fi sórí ẹrọ: tó bá jẹ́ ìdásẹsẹ, àtúnṣe wà ní ọ̀dọ̀ wọn. ### Báwo ni mo ṣe lè fi ìṣòro DRACOON ránṣẹ́? Tẹ “Èmi náà ní ìṣòro” ní òkè ojú-ìwé yìí kí o sì yan ohun tó bàjẹ́. Ìròyìn rẹ máa hàn lórí àtẹ ìgbésààyè láàárín ìṣẹ́jú kan, o sì lè fi ọ̀rọ̀ sílẹ̀ láti sọ ohun tí o rí fún àwọn míràn. ### Báwo ni Instatus Now ṣe mọ̀? A so ìròyìn àwọn ènìyàn ojú-ìwé yìí pọ̀ mọ́ ojú-ìwé ipò àṣẹ ti DRACOON, tí a ń yẹ̀ wò ní ìṣẹ́jú kọ̀ọ̀kan.