---
service: "Vtex"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-11-01T08:13:40.091Z"
url: "https://instatus.com/now/vtex.com"
official_status_page: "https://status.vtex.com"
website: "https://vtex.com/us-en"
---

# Is Vtex down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Marketplace Integrations maintenance** (COMPLETED, 2026-10-29T01:00:00.000Z): Maintenance has completed
- **Pricing Updates Not Reflected in Production** (RESOLVED, 2026-10-27T18:22:32.000Z): This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused.
- **Payments database maintenance** (COMPLETED, 2026-10-27T03:00:00.000Z): Maintenance has completed
- **Pricing database maintenance** (SCHEDULED, 2026-10-27T01:00:00.000Z): Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners.

## Vtex outage FAQ

### Is Vtex down right now?

No, it's up. 0 reports in the last hour.

### Is Vtex down for everyone or just me?

It looks like it's just you. Reports for Vtex are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Vtex?

Nobody has said what's broken with Vtex in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Vtex outage?

Reports for Vtex haven't spiked in the last 30 days.

### Does Vtex have a status page?

Yes. Vtex posts updates on its official status page, which currently says operational.

[Go to status page](https://status.vtex.com/)

### What can I do if Vtex isn't working?

Check this page and Vtex's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Vtex problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Vtex's official status page, which we check every minute.