---
service: "Vi Trust"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-11-01T19:11:39.200Z"
url: "https://instatus.com/now/virtualincentives.com"
official_status_page: "https://trust.virtualincentives.com"
website: "https://www.virtualincentives.com"
---

# Is Vi Trust down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Scheduled Platform Capacity Upgrade – September 26** (SCHEDULED, 2026-09-26T05:00:00.000Z): As we approach our busiest selling season, we’re proactively increasing our platform capacity to ensure we continue to deliver a reliable, secure, and high-performing experience for our customers. As part of our routine seasonal preparation, we will temporarily scale our database infrastructure to accommodate increased Q4 traffic and demand. This planned capacity increase will remain in place through the peak season before we return to our standard configuration. The maintenance is scheduled for Saturday, September 26, from 1:00 AM–4:00 AM ET, an off-peak window selected to minimize customer impact. We expect minimal to no service interruption during this maintenance window. These upgrades are part of our ongoing commitment to platform resilience and operational readiness. Changes are carefully planned, backed up, monitored, and performed during a scheduled maintenance window. Our goal is simple: to be ready for your busiest season while keeping your experience reliable, secure, and uninterrupted.

## Vi Trust outage FAQ

### Is Vi Trust down right now?

No, it's up. 0 reports in the last hour.

### Is Vi Trust down for everyone or just me?

It looks like it's just you. Reports for Vi Trust are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Vi Trust?

Nobody has said what's broken with Vi Trust in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Vi Trust outage?

Reports for Vi Trust haven't spiked in the last 30 days.

### Does Vi Trust have a status page?

Yes. Vi Trust posts updates on its official status page, which currently says operational.

[Go to status page](https://trust.virtualincentives.com/)

### What can I do if Vi Trust isn't working?

Check this page and Vi Trust's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Vi Trust problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Vi Trust's official status page, which we check every minute.