--- service: "Veriff" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T20:56:02.746Z" url: "https://instatus.com/now/veriff.com" official_status_page: "https://status.veriff.com" website: "https://www.veriff.com" --- # Is Veriff down? No, it's up. 0 reports in the last hour. ## Official updates - **Legacy hosts decommissioning** (SCHEDULED, 2026-12-09T08:00:00.000Z): Hello! We want to notify you that starting from the 9th of December, we will be decommissioning our legacy hosts for public API and verification sessions. Currently, both the new and legacy hosts are working in parallel, so you can transition as soon as you're ready. Required changes for verification session host: - Self-serve: Change host from alchemy.veriff.com to saas.veriff.com - EU Enterprise: Change host from magic.veriff.me to eu.veriff.com - US Enterprise: Change host from magic.us.veriff.me to us.veriff.com Required changes for public API host: - Self-serve: Change URL from stationapi.veriff.com to api-saas.veriff.com - EU Enterprise: Change host from api.veriff.me to api-eu.veriff.com - US Enterprise: Change host from api.us.veriff.me to api-us.veriff.com Endpoints, payloads and authentication are unchanged, so no other code changes are needed from your end. As a reminder, to ensure uninterrupted access to our services, it is important that your network firewall configurations permit communication with our server. This involves allowing specific IP addresses and URLs to establish a secure and reliable connection. For more information, visit our developer documentation at: https://devdocs.veriff.com/docs/allowlisted-urls-and-ip-addresses In case of any questions, do not hesitate to contact us! - **Reporting - Upcoming scheduled maintenance notice** (SCHEDULED, 2026-11-10T11:00:00.000Z): Hello! We wanted to inform you that we have a scheduled maintenance on our Reporting functionality in Station/Hub, that will take approximately an hour. During this time, the Reporting functionality will be temporarily unavailable. Once it’s done, everything will be working smoothly again. Sorry for any inconveniences this may cause and please do not hesitate to contact us directly in case of questions. - **US Database - Upcoming scheduled maintenance notice** (SCHEDULED, 2026-11-03T07:00:00.000Z): We will be undergoing scheduled maintenance during this time. - **Delayed decision for a subset of verification sessions** (RESOLVED, 2026-10-28T20:47:35.000Z): Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident. - **Our service is experiencing issues** (RESOLVED, 2026-10-27T14:56:43.000Z): Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us. ## Veriff outage FAQ ### Is Veriff down right now? No, it's up. 0 reports in the last hour. ### Is Veriff down for everyone or just me? It looks like it's just you. Reports for Veriff are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Veriff? Nobody has said what's broken with Veriff in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Veriff outage? Reports for Veriff haven't spiked in the last 30 days. ### Does Veriff have a status page? Yes. Veriff posts updates on its official status page, which currently says operational. [Go to status page](https://status.veriff.com/) ### What can I do if Veriff isn't working? Check this page and Veriff's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Veriff problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Veriff's official status page, which we check every minute.