We will be performing scheduled maintenance on the NetMenu/US/NetMenu US 7 Production environment during the hours of 1:00 AM Eastern until 3:00 AM Eastern on October 10th.
During this maintenance window, we will be allocating additional infrastructure and server resources aimed at improving the reliability and performance of the Tray Logistics platform going forward. Customers may experience brief periods of downtime while these improvements are implemented.
Maintenance tasks:
Our Cloud Service Database team will be applying Oracle Critical Patch Updates.
Expected impact:
All customers should expect system downtime based off the window and time zones listed below:
| Activity | Upgrade Window | Impact |
| Oracle Infrastructure Upgrade | October 7, 2026 (12:00 AM ET - 06:00 AM ET) October 6, 2026 - October 7, 2026 (11:00 PM CT - 05:00 AM CT) October 6, 2026 - October 7, 2026 (10:00 PM MT - 04:00 AM MT) October 6, 2026 - October 7, 2026 (09:00 PM PT - 03:00 AM PT) | ~6 HRS - All TSE Services will be offline and Oracle Pluggable Databases will be unavailable and inaccessible. |
During this maintenance the Database will be offline, and the TSE Application Services will not be available. Any offline transactions will be posted once the services are brought online.
Please take note of this maintenance window and inform all relevant groups.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 2 then 1.
- **Bitbucket Cloud - Database Maintenance** (INPROGRESS, 2026-10-03T16:00:00.000Z): Bitbucket will be performing required maintenance on our database infrastructure for 30 minutes on Saturday October 3rd 2026 at 16:00 UTC. The maintenance will require a short period of downtime at the beginning of the maintenance window, affecting all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines, and performance degradation is possible throughout the window. We encourage all of our users to plan their operations around this window. - **GET/All Platforms, GET/Food Orders/Printing** (INVESTIGATING, 2026-09-26T01:05:00.000Z):The issue with the service(s) All Platforms, Food Orders/Printing is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
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