---
service: "TokenEx"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-10-31T19:36:26.143Z"
url: "https://instatus.com/now/tokenex.com"
official_status_page: "https://status.tokenex.com"
website: "https://www.tokenex.com"
---

# Is TokenEx down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Universal Tokenization Maintenance: US Region November 2026** (SCHEDULED, 2026-11-10T11:00:00.000Z): The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Tuesday November 10th, from 5am CDT (11am UTC) to 7am CDT (13pm UTC). Impact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
- **US MFT Security Updates** (SCHEDULED, 2026-11-09T16:00:00.000Z): IXOPAY-TokenEx will be applying vendor supplied security updates to the US Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the US SFTP endpoint . While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
- **EU MFT Security Updates** (SCHEDULED, 2026-11-04T20:53:00.000Z): IXOPAY-TokenEx will be applying vendor supplied security updates to the EU Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the EU SFTP endpoint. While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
- **Batch in US production Unavailable** (RESOLVED, 2026-10-28T16:46:20.000Z): Teams are currently investigating a service issue that affected our MFT/Batch customers in the US on our Universal Tokenization (TokenEx) platform. The issue is resolved.
- **IXOPAY Payment Orchestration - Vault Maintenance** (COMPLETED, 2026-10-28T08:30:00.000Z): The scheduled maintenance has been completed.

## TokenEx outage FAQ

### Is TokenEx down right now?

No, it's up. 0 reports in the last hour.

### Is TokenEx down for everyone or just me?

It looks like it's just you. Reports for TokenEx are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with TokenEx?

Nobody has said what's broken with TokenEx in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last TokenEx outage?

Reports for TokenEx haven't spiked in the last 30 days.

### Does TokenEx have a status page?

Yes. TokenEx posts updates on its official status page, which currently says operational.

[Go to status page](https://status.tokenex.com/)

### What can I do if TokenEx isn't working?

Check this page and TokenEx's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a TokenEx problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with TokenEx's official status page, which we check every minute.