--- service: "upcroft.ai" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-02T19:11:10.751Z" url: "https://instatus.com/now/tl/upcroft.ai" official_status_page: "https://status.upcroft.ai" website: "https://upcroft.ai" --- # Down ba ang upcroft.ai? Hindi, gumagana ito. 0 ulat sa nakaraang oras. ## Mga opisyal na update - **Lulu model response delays** (RESOLVED, 2026-11-01T04:04:13.000Z): Our monitoring detected model response timeouts on 1 November 2026, beginning around 04:04 UTC / 15:04 AEDT (Melbourne), with recovery observed by 04:09 UTC / 15:09 AEDT. Database and authorization checks continued to pass. Model requests did not complete within our monitoring timeout, causing our monitoring to report degraded model availability. The underlying cause remains unconfirmed. The available logs do not distinguish network delays from delays within the model provider. No failed customer conversations were identified in the reviewed application logs. Our automated browser tests did not raise an incident. - **Lulu model response delays** (RESOLVED, 2026-10-31T20:25:07.000Z): Our monitoring detected intermittent model response timeouts on 31 October 2026 UTC / 1 November 2026 AEDT (Melbourne), beginning around 20:25 UTC / 07:25 AEDT. An alert was raised at 20:31 UTC / 07:31 AEDT, and our monitoring observed recovery by 20:33 UTC / 07:33 AEDT. Database and authorization checks continued to pass. Model requests were slower than usual, causing our monitoring to report degraded model availability. Conversation requests continued to complete during the slowdown, although some responses exceeded our monitoring timeout. The underlying cause remains unconfirmed. The available logs do not distinguish network delays from delays within the model provider. No failed customer conversations were identified. All conversation runs recorded in the application logs during the reviewed period completed successfully, and our automated browser tests did not raise an incident. - **Lulu model availability interruption** (RESOLVED, 2026-10-31T05:36:11.000Z): Lulu experienced model availability failures on 31 October 2026, beginning around 05:36 UTC / 16:36 AEDT (Melbourne). Our monitoring raised an alert at 05:38 UTC / 16:38 AEDT and observed recovery by 05:40 UTC / 16:40 AEDT. Database and authorization checks continued to pass. Our recently deployed diagnostic logging captured errors from the upstream model provider stating that the model was at capacity due to high demand. Other availability checks exceeded their response deadline during the same period. No customer impact was observed. No conversation runs were recorded in the application logs during the inspected failure window, and conversations after recovery completed successfully. - **Lulu intermittent model failures** (RESOLVED, 2026-10-30T18:57:41.000Z): Lulu experienced intermittent model failures on 30 October 2026 UTC / 31 October 2026 AEDT (Melbourne). Our monitoring first recorded failures around 18:57 UTC / 05:57 AEDT. Eight internal test conversations encountered failures around 18:58–18:59 UTC / 05:58–05:59 AEDT, very likely during automated browser checks. These earlier failures appear to have been intermittent and may have recovered before our monitoring system confirmed an incident. Model availability failures resumed around 19:05 UTC / 06:05 AEDT. Our monitoring raised an alert at 19:07 UTC / 06:07 AEDT and observed recovery by 19:08 UTC / 06:08 AEDT. Database and authorization checks passed in the captured incident responses. No customer impact was observed across either period. All failures identified in the application logs came from model health checks or internal test conversations consistent with our automated browser tests. We suspect an issue with the upstream model provider, although the exact cause remains unconfirmed. Our current logs record model failures and timeouts without the detailed error messages. We will deploy improved logging to help diagnose future incidents. - **Console and API database connectivity interruption** (RESOLVED, 2026-10-29T07:19:22.000Z): Console and API experienced request timeouts on 29 October 2026, beginning around 06:42 UTC / 17:42 AEDT (Melbourne), with approximately 3–4 minutes of monitored downtime. Both services have recovered. Requests timed out because database connections from the application machines stalled. Console logged a database connection timeout, while API's database health-check requests stalled for several minutes before completing. Console and API are hosted by a different provider from their databases. Our checks showed that the application machines and database instances remained available independently, with no provider-wide outage identified. This points to a temporary network connectivity issue between the two providers. Lulu and its database are hosted by the same provider. Lulu does not rely on that connection between providers and remained available. The exact cause of the network interruption remains unconfirmed. ## FAQ sa outage ng upcroft.ai ### Down ba ang upcroft.ai ngayon? Hindi, gumagana ito. 0 ulat sa nakaraang oras. ### Down ba ang upcroft.ai para sa lahat o ako lang? Mukhang ikaw lang. Nasa karaniwang antas ang mga ulat para sa upcroft.ai, kaya subukang i-reload, tingnan ang koneksyon mo, o mag-sign out at mag-sign in ulit. ### Anong mga problema ang iniuulat ng mga tao sa upcroft.ai? Wala pang nagsasabi kung ano ang sira sa upcroft.ai sa nakaraang oras. Kung may hindi gumagana sa iyo, piliin ito sa itaas para makita ng iba. ### Kailan ang huling outage ng upcroft.ai? Hindi tumaas ang mga ulat para sa upcroft.ai sa nakaraang 30 araw. ### May status page ba ang upcroft.ai? Oo. Nagpo-post ang upcroft.ai ng mga update sa opisyal nitong status page, na ngayon ay nagsasabing: gumagana. [Pumunta sa status page](https://status.upcroft.ai/) ### Ano ang magagawa ko kung hindi gumagana ang upcroft.ai? Tingnan ang page na ito at ang status page ng upcroft.ai para sa mga update, at maghintay ng ilang minuto bago subukan ulit. Huwag nang mag-reinstall: kung outage ito, nasa kanila ang ayos. ### Paano mag-ulat ng problema sa upcroft.ai? Pindutin ang “Mayroon din akong isyu” sa itaas ng page na ito at piliin kung ano ang sira. Lalabas ang ulat mo sa live na chart sa loob ng isang minuto, at puwede kang mag-iwan ng komento para sabihin sa iba ang nakikita mo. ### Paano nalalaman ng Instatus Now? Pinagsasama namin ang mga ulat ng tao sa page na ito at ang opisyal na status page ng upcroft.ai, na sinusuri namin kada minuto.