--- service: "Fonix" status: "maintenance" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-02T19:00:28.949Z" url: "https://instatus.com/now/tl/fonix.com" official_status_page: "https://status.fonix.com" website: "https://www.fonix.com" --- # Down ba ang Fonix? Nasa maintenance. 0 ulat sa nakaraang oras. ## Mga opisyal na update - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-17T22:00:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 17/11/2026 22:00 PM Downtime Start Date/Time: 17/11/2026 23:20 PM Downtime End Date/Time: 18/11/2026 04:56 AM Maintenance End Date/Time: 18/11/2026 09:20 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 09:20 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: EE Direct Billing** (SCHEDULED, 2026-11-16T22:30:00.000Z): Dear Customer Please be advised we have received the following notification from EE regarding planned maintenance impacting their Direct Billing platform on the below date and time. Maintenance Details: Please note, due to system maintenance, there will be some downtime during the below maintenance window. During the downtime, the BT API Gateway will return errors for any Direct Carrier Billing requests. See below for further details. Maintenance Start Date/Time: 16/11/2026 22:30 PM Downtime Start Date/Time: 16/11/2026 23:00 PM Downtime End Date/Time: 17/11/2026 03:30 AM Maintenance End Date/Time: 17/11/2026 05:00 AM Service Impact: Errors will be returned when sending requests to the BT Direct Billing API Gateway during the downtime period stated above. In the event of a rollback, errors may be observed up to 06:00 AM. Kind regards, Fonix Operations Team - **Planned Maintenance: Messaging Gateway Update** (SCHEDULED, 2026-11-03T17:00:00.000Z): Dear Customer, Please be advised we will be undertaking planned maintenance on our Messaging Gateway platforms on the below date and time. The maintenance is a routine upgrade of our systems and there is no anticipated impact to service during the maintenance window. However, please note that there may be a delay to reporting during the maintenance period. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team - **Planned Maintenance: Campaign Manager Update** (INPROGRESS, 2026-11-02T17:00:00.000Z): Scheduled maintenance is currently in progress. We will provide updates as necessary. - **Planned Maintenance: O2 Premium SMS** (COMPLETED, 2026-11-01T23:00:00.000Z): The scheduled maintenance has been completed. ## FAQ sa outage ng Fonix ### Down ba ang Fonix ngayon? Nasa maintenance. 0 ulat sa nakaraang oras. ### Down ba ang Fonix para sa lahat o ako lang? Mukhang ikaw lang. Nasa karaniwang antas ang mga ulat para sa Fonix, kaya subukang i-reload, tingnan ang koneksyon mo, o mag-sign out at mag-sign in ulit. ### Anong mga problema ang iniuulat ng mga tao sa Fonix? Wala pang nagsasabi kung ano ang sira sa Fonix sa nakaraang oras. Kung may hindi gumagana sa iyo, piliin ito sa itaas para makita ng iba. ### Kailan ang huling outage ng Fonix? Hindi tumaas ang mga ulat para sa Fonix sa nakaraang 30 araw. ### May status page ba ang Fonix? Oo. Nagpo-post ang Fonix ng mga update sa opisyal nitong status page, na ngayon ay nagsasabing: nasa maintenance. [Pumunta sa status page](https://status.fonix.com/) ### Ano ang magagawa ko kung hindi gumagana ang Fonix? Tingnan ang page na ito at ang status page ng Fonix para sa mga update, at maghintay ng ilang minuto bago subukan ulit. Huwag nang mag-reinstall: kung outage ito, nasa kanila ang ayos. ### Paano mag-ulat ng problema sa Fonix? Pindutin ang “Mayroon din akong isyu” sa itaas ng page na ito at piliin kung ano ang sira. Lalabas ang ulat mo sa live na chart sa loob ng isang minuto, at puwede kang mag-iwan ng komento para sabihin sa iba ang nakikita mo. ### Paano nalalaman ng Instatus Now? Pinagsasama namin ang mga ulat ng tao sa page na ito at ang opisyal na status page ng Fonix, na sinusuri namin kada minuto.