--- service: "ThousandEyes" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T23:33:03.396Z" url: "https://instatus.com/now/thousandeyes.com" official_status_page: "https://status.thousandeyes.com" website: "https://www.thousandeyes.com" --- # Is ThousandEyes down? No, it's up. 0 reports in the last hour. ## Official updates - **Network Maintenance in Manchester, England (Sky)** (SCHEDULED, 2026-12-03T00:00:00.000Z): Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-12-03 00:00:00 UTC End time: 2026-12-03 06:00:00 UTC Affected Cloud Agents: - Manchester, England (Sky) - Manchester, England - IPv6 (Sky) - **IP replacement on multiple Cloud Agents** (SCHEDULED, 2026-11-16T10:00:00.000Z): Description: The ThousandEyes team will change the addresses of Cloud Agents in the locations listed below The current IP addresses for the affected agents will no longer be used after the migration. Start time: 2026-11-16 10:00:00 UTC End time: 2026-11-16 13:00:00 UTC Affected Cloud Agents: The new IP addresses for Atlanta, GA (AWS Local Zone) are: 16.56.36.8 16.56.48.84 16.56.8.13 16.56.44.188 16.56.29.84 16.56.6.224 16.56.44.95 The new IP addresses for Chicago, IL (AWS Local Zone) are: 16.56.135.169 161.178.8.209 16.56.138.97 16.56.139.162 16.56.139.14 The new IP addresses for Dallas, TX (AWS Local Zone) are: 18.88.44.150 18.88.10.169 18.88.10.52 18.88.42.244 18.88.41.27 18.88.42.249 18.88.43.247 18.88.42.65 18.88.41.174 18.88.44.108 18.88.34.117 18.88.29.16 18.88.34.26 18.88.33.218 The new IP addresses for Houston, TX (AWS Local Zone) are: 18.89.135.200 18.89.128.62 18.89.136.226 18.89.137.106 18.89.138.225 18.89.134.41 18.89.135.216 18.89.128.130 The new IP addresses for Las Vegas, NV (AWS Local Zone) are: 16.71.101.133 16.71.101.137 16.71.101.164 16.71.101.87 The new IP addresses for Miami, FL (AWS Local Zone) are: 161.193.8.213 161.193.5.131 161.193.0.88 161.193.8.202 161.193.8.57 161.193.10.26 The new IP addresses for New York, NY (AWS Local Zone) are: 161.178.143.152 161.178.144.131 161.178.129.96 161.178.143.222 161.178.135.112 161.178.133.7 The new IP addresses for Phoenix, AZ (AWS Local Zone) are: 18.88.131.10 18.88.150.123 18.88.145.211 18.88.147.230 18.88.132.44 Impact: Possible missing test rounds, destination unreachable, and increased loss, latency, or jitter during the maintenance. Workaround:None ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions - **Decommission of multiple AWS Local Zone Cloud Agents** (SCHEDULED, 2026-11-16T00:00:00.000Z): Due to AWS decommissioning several Wavelength Zones, the Cloud Agents Operations Team will be decommissioning the following Cloud Agents starting November 16th: 1. Bangkok, Thailand (AWS Local Zone) 2. Querétaro, Mexico (AWS Local Zone) We advice customers to update their tests replacing Bangkok, Thailand (AWS Local Zone) with `Thailand (AWS ap-southeast-7)` and Querétaro, Mexico (AWS Local Zone) with Central Mexico (AWS mx-central-1) or by removing these Agents before November 16th. - **Hardware Maintenance in New York, NY (CenturyLink)** (SCHEDULED, 2026-11-13T05:00:00.000Z): Description: Hardware Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-11-13 05:00:00 UTC End time: 2026-11-13 09:00:00 UTC Affected Cloud Agents: - New York, NY (CenturyLink) - New York, NY - IPv6 (CenturyLink) - **Capacity increase on Madrid, Spain (Vodafone)** (SCHEDULED, 2026-11-10T10:00:00.000Z): The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent. When: 2026-11-10 from 10:00 to 18:00 UTC Impact: No impact is expected The IP address spaces are: - 89.6.179.192/26 - 2A01:807:FFFF:C800::/56 ## ThousandEyes outage FAQ ### Is ThousandEyes down right now? No, it's up. 0 reports in the last hour. ### Is ThousandEyes down for everyone or just me? It looks like it's just you. Reports for ThousandEyes are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with ThousandEyes? Nobody has said what's broken with ThousandEyes in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last ThousandEyes outage? Reports for ThousandEyes haven't spiked in the last 30 days. ### Does ThousandEyes have a status page? Yes. ThousandEyes posts updates on its official status page, which currently says operational. [Go to status page](https://status.thousandeyes.com/) ### What can I do if ThousandEyes isn't working? Check this page and ThousandEyes's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a ThousandEyes problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with ThousandEyes's official status page, which we check every minute.