Imetatuliwa · ilidumu Saa 1

Hitilafu ya Sendcloud tarehe 27 Oktoba

Ripoti za Sendcloud zilipanda hadi 10 kwa saa na zikabaki juu kwa Saa 1.

Ilianza: 8:00; 27 Oktoba 2026 · UTC
Imerudi kawaida: 9:00; Baada ya Saa 1
Kilele: 10/saa; 10× ya kawaida
Tukio la Sendcloud: Saa 2 dak 27; Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services

Ripoti wakati wa hitilafu

6:0010:50 UTC

Imetatuliwa08:22 – 10:49 · Saa 2 dak 27

Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services

Imetatuliwa · 10:49
This incident has been resolved. After a period of monitoring, we have confirmed that all affected services are operating normally again. We apologize for the disruption and thank you for your patience.
Inafuatiliwa · 9:09
A fix has been released and our services are recovering. We are closely monitoring the platform to confirm that performance has returned to normal.
Imetambuliwa · 8:53
Update: We are currently experiencing degraded performance and errors affecting multiple Sendcloud services, caused by high load. Our engineering team is actively working on a resolution. Impact: • Sendcloud panel: Users may see errors or slow loading. Some orders may load with greyed-out fields, or appear in Incoming orders without a shipping method (or with an incorrect default one). • Public API: Increased latency and errors across API requests. • Dynamic Checkout / Checkout API: Slower checkout page loads and possible checkout failures due to timeouts. • Return Portal: Users may experience errors or slow loading. • Invoice / payment page: Users may experience errors when loading the page.
Imetambuliwa · 8:22
We have identified an issue with order loading and viewing in the Sendcloud Panel. We are currently working on a fix. Thank you for your patience!

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