--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T08:00:55.677Z" url: "https://instatus.com/now/sw/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Je, DRACOON haifanyi kazi? Hapana, inafanya kazi. Ripoti 0 katika saa iliyopita. ## Masasisho rasmi - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Maswali yanayoulizwa mara nyingi kuhusu hitilafu za DRACOON ### Je, DRACOON haifanyi kazi sasa? Hapana, inafanya kazi. Ripoti 0 katika saa iliyopita. ### Je, DRACOON imezimika kwa kila mtu au kwangu tu? Inaonekana ni wewe tu. Ripoti za DRACOON ziko katika kiwango cha kawaida, kwa hiyo jaribu kupakia upya, kukagua mtandao wako, au kutoka na kuingia tena. ### Watu wanaripoti matatizo gani kuhusu DRACOON? Hakuna aliyesema nini kimeharibika kwenye DRACOON katika saa iliyopita. Ikiwa kitu hakifanyi kazi kwako, kichague hapo juu ili wengine waone. ### Hitilafu ya mwisho ya DRACOON ilikuwa lini? Ripoti za DRACOON hazijapanda katika siku 30 zilizopita. ### Je, DRACOON ina ukurasa wa hali? Ndiyo. DRACOON huchapisha masasisho kwenye ukurasa wake rasmi wa hali, ambao sasa unasema: inafanya kazi. [Nenda kwenye ukurasa wa hali](https://status.dracoon.com/) ### Nifanye nini ikiwa DRACOON haifanyi kazi? Angalia ukurasa huu na ukurasa wa hali wa DRACOON kwa masasisho, kisha subiri dakika chache kabla ya kujaribu tena. Usisakinishe upya: ikiwa ni hitilafu, suluhisho liko upande wao. ### Ninawezaje kuripoti tatizo la DRACOON? Bonyeza “Nina tatizo pia” juu ya ukurasa huu kisha chagua kipi hakifanyi kazi. Ripoti yako itaonekana kwenye chati ya moja kwa moja ndani ya dakika moja, na unaweza kuacha maoni kuwaambia wengine unachokiona. ### Instatus Now inajuaje? Tunachanganya ripoti za watu kwenye ukurasa huu na ukurasa rasmi wa hali wa DRACOON, tunaoukagua kila dakika.