---
service: "SumUp"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-11-01T09:30:13.079Z"
url: "https://instatus.com/now/sumup.com"
official_status_page: "https://status.sumup.com"
website: "https://www.sumup.com/en-us/"
---

# Is SumUp down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Keyboard not showing during PIN entry** (IDENTIFIED, 2026-10-29T13:20:48.000Z): We are still investigating the issue and looking for a solution. We will share updates here as soon as we have them. In the meantime, if you are unable to key in your confirmation PIN, you can use Biometrics to approve activities instead. • To set up Biometrics, please open your SumUp Business app and tap on the profile icon in the top right-hand corner. • From here, select **Login and security.** • Tap on your linked device, and then enable **Use Biometrics to approve activities.** By setting up Biometrics, you will be able to approve actions on your account with a simple face scan, rather than having to enter your PIN.

## SumUp outage FAQ

### Is SumUp down right now?

No, it's up. 0 reports in the last hour.

### Is SumUp down for everyone or just me?

It looks like it's just you. Reports for SumUp are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with SumUp?

Nobody has said what's broken with SumUp in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last SumUp outage?

Reports for SumUp haven't spiked in the last 30 days.

### Does SumUp have a status page?

Yes. SumUp posts updates on its official status page, which currently says operational.

[Go to status page](https://status.sumup.com/)

### What can I do if SumUp isn't working?

Check this page and SumUp's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a SumUp problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with SumUp's official status page, which we check every minute.

### What is SumUp?

SumUp provides mobile point-of-sale solutions, allowing businesses to accept card and contactless payments.

[Visit website](https://www.sumup.com/en-us/)