---
service: "SugarAI"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-10-31T23:33:07.088Z"
url: "https://instatus.com/now/sugarai.com"
official_status_page: "https://status.cloud.sugarai.com"
website: "https://sugarai.com"
---

# Is SugarAI down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Sugar Cloud US 13, Sugar Market Mail App EU, and 1 other service are down** (RESOLVED, 2026-10-29T02:58:54.000Z): Sugar Cloud US 13 recovered.

## SugarAI outage FAQ

### Is SugarAI down right now?

No, it's up. 0 reports in the last hour.

### Is SugarAI down for everyone or just me?

It looks like it's just you. Reports for SugarAI are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with SugarAI?

Nobody has said what's broken with SugarAI in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last SugarAI outage?

Reports for SugarAI haven't spiked in the last 30 days.

### Does SugarAI have a status page?

Yes. SugarAI posts updates on its official status page, which currently says operational.

[Go to status page](https://status.cloud.sugarai.com/)

### What can I do if SugarAI isn't working?

Check this page and SugarAI's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a SugarAI problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with SugarAI's official status page, which we check every minute.