--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T08:27:23.433Z" url: "https://instatus.com/now/sk/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Je služba DRACOON mimo prevádzky? Nie, funguje. 0 hlásení za poslednú hodinu. ## Oficiálne aktualizácie - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## DRACOON: časté otázky o výpadkoch ### Je DRACOON práve teraz mimo prevádzky? Nie, funguje. 0 hlásení za poslednú hodinu. ### Nefunguje DRACOON pre všetkých, alebo len mne? Vyzerá to, že problém máte len vy. Hlásenia pre DRACOON sú na bežnej úrovni, skúste preto stránku znova načítať, skontrolovať pripojenie alebo sa odhlásiť a znova prihlásiť. ### Aké problémy ľudia hlásia so službou DRACOON? Za poslednú hodinu nikto nepovedal, čo nefunguje so službou DRACOON. Ak vám niečo nefunguje, vyberte to vyššie, aby to videli aj ostatní. ### Kedy bol posledný výpadok služby DRACOON? Hlásenia o službe DRACOON za posledných 30 dní nestúpli. ### Má DRACOON stránku so stavom? Áno. DRACOON zverejňuje aktualizácie na oficiálnej stránke so stavom, ktorá teraz uvádza: v prevádzke. [Prejsť na stavovú stránku](https://status.dracoon.com/) ### Čo robiť, ak DRACOON nefunguje? Pozrite si túto stránku a stránku so stavom služby DRACOON a pred ďalším pokusom pár minút počkajte. Nič neinštalujte znova: ak ide o výpadok, oprava je na ich strane. ### Ako nahlásiť problém so službou DRACOON? Klepnite na „Aj ja mám problém“ v hornej časti tejto stránky a vyberte, čo nefunguje. Vaše hlásenie sa zobrazí v grafe naživo do minúty a môžete pridať komentár, aby ostatní vedeli, čo vidíte. ### Ako to vie Instatus Now? Kombinujeme hlásenia ľudí na tejto stránke s oficiálnou stránkou stavu služby DRACOON, ktorú kontrolujeme každú minútu.