Dear customers and partners,
As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.
Maintenance impact
Backup and Restore operations will be unavailable
Backup job creation or management operations will be unavailable
Maintenance Type
Veeam platform upgrade to the latest version
Note
Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
The Sherweb Team
- **Montreal datacenter network maintenance** (NOTSTARTEDYET, 2026-11-07T03:00:00.000Z):Dear customers and partners,
As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.
Maintenance impact
Connectivity to the affected services could be disrupted for a few minutes during the maintenance window.
Maintenance Type
Replacement of a key networking component
Note
Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
The Sherweb Team
- **Maintenance - Veeam Cloud Backup and Recovery - Ashburn, USA** (NOTSTARTEDYET, 2026-11-04T14:00:00.000Z):Dear customers and partners,
As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.
Maintenance impact
Backup and Restore operations will be unavailable
Backup job creation or management operations will be unavailable
Maintenance Type
Veeam platform upgrade to the latest version
Note
Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
The Sherweb Team
- **Maintenance Notification Online Backup Canada** (NOTSTARTEDYET, 2026-11-02T14:00:00.000Z):Dear customers and partners,
As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.
Components affected:
Online Backup (Canada site only)
Scheduled date and time EST (-5 UTC):
Monday, November 2 at 9:00 AM
Maintenance duration:
2 hours
Maintenance impact:
Backups and restores may fail momentarily during the maintenance window.
Maintenance type:
Storage Certificate Update
Best regards,
The Sherweb team
Maintenance completed.
The services are back to normal state.
## Sherweb outage FAQ ### Is Sherweb down right now? It's under maintenance. 0 reports in the last hour. ### Is Sherweb down for everyone or just me? It looks like it's just you. Reports for Sherweb are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Sherweb? Nobody has said what's broken with Sherweb in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Sherweb outage? Reports for Sherweb haven't spiked in the last 30 days. ### Does Sherweb have a status page? Yes. Sherweb posts updates on its official status page, which currently says under maintenance. [Go to status page](https://status.sherweb.com/) ### What can I do if Sherweb isn't working? Check this page and Sherweb's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Sherweb problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Sherweb's official status page, which we check every minute.