---
service: "ServiceMax"
status: "maintenance"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-11-01T12:13:53.289Z"
url: "https://instatus.com/now/ptc.com"
official_status_page: "https://servicemax.statuspage.io"
website: "https://www.ptc.com/en/products/servicemax"
---

# Is ServiceMax down?

It's under maintenance. 0 reports in the last hour.

## Official updates

- **Service Board Maintenance - 28th Nov 2026** (SCHEDULED, 2026-11-28T05:00:00.000Z): Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Friday, 28th Nov 2026 5AM - 2PM UTC. Service Board Sandbox tenants are expected to be unavailable for up to 10 minutes during this maintenance period (UTC). Production tenants will not be affected.
- **Service Board Maintenance - 24th Nov 2026** (SCHEDULED, 2026-11-24T10:00:00.000Z): Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Tuesday, 24th Nov 2026. Service Board Sandbox tenants are expected to be unavailable for up to 75 seconds during this maintenance period between 10 AM - 6 PM (UTC). Production tenants will not be affected.
- **Service Board Maintenance - November 15th, 2026** (SCHEDULED, 2026-11-15T02:00:00.000Z): Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, Nov 15th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
- **Zinc Scheduled Maintenance** (COMPLETED, 2026-10-30T15:00:00.000Z): The scheduled maintenance has been completed.
- **Asset360 Tools Scheduled Maintenance - 30th Oct 2026** (COMPLETED, 2026-10-30T04:30:00.000Z): The scheduled maintenance has been completed.

## ServiceMax outage FAQ

### Is ServiceMax down right now?

It's under maintenance. 0 reports in the last hour.

### Is ServiceMax down for everyone or just me?

It looks like it's just you. Reports for ServiceMax are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with ServiceMax?

Nobody has said what's broken with ServiceMax in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last ServiceMax outage?

Reports for ServiceMax haven't spiked in the last 30 days.

### Does ServiceMax have a status page?

Yes. ServiceMax posts updates on its official status page, which currently says under maintenance.

[Go to status page](https://servicemax.statuspage.io/)

### What can I do if ServiceMax isn't working?

Check this page and ServiceMax's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a ServiceMax problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with ServiceMax's official status page, which we check every minute.