Falha do Sendcloud a 27 de outubro

Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services

1. Resolvido · 10:49

   This incident has been resolved. After a period of monitoring, we have confirmed that all affected services are operating normally again. We apologize for the disruption and thank you for your patience.

2. Monitorização · 9:09

   A fix has been released and our services are recovering. We are closely monitoring the platform to confirm that performance has returned to normal.

3. Identificado · 8:53

   Update: We are currently experiencing degraded performance and errors affecting multiple Sendcloud services, caused by high load. Our engineering team is actively working on a resolution. Impact: • Sendcloud panel: Users may see errors or slow loading. Some orders may load with greyed-out fields, or appear in Incoming orders without a shipping method (or with an incorrect default one). • Public API: Increased latency and errors across API requests. • Dynamic Checkout / Checkout API: Slower checkout page loads and possible checkout failures due to timeouts. • Return Portal: Users may experience errors or slow loading. • Invoice / payment page: Users may experience errors when loading the page.

4. Identificado · 8:22

   We have identified an issue with order loading and viewing in the Sendcloud Panel. We are currently working on a fix. Thank you for your patience!