--- service: "POLi" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-02T02:18:31.941Z" url: "https://instatus.com/now/polipay.co.nz" official_status_page: "https://status.polipay.co.nz" website: "https://www.polipay.co.nz" --- # Is POLi down? No, it's up. 0 reports in the last hour. ## Official updates - **Planned Maintenance: Westpac Open Banking APIs** (SCHEDULED, 2026-11-07T13:00:00.000Z): Westpac will be performing planned maintenance that will affect Westpac One services. This maintenance is essential to ensure the continued reliability and security of our services. Impact Description: During the maintenance window, Westpac One services will be unavailable for circa 2 hours. Maintenance Start: Sunday 8th November 2026 02:00am Maintenance End: Sunday 8th November 2026 04:00am No action is required from merchants. Westpac payment options will be automatically re-enabled once maintenance is complete. - **Planned Outage: ASB Open Banking APIs** (SCHEDULED, 2026-11-04T17:00:00.000Z): There is a planned service outage that will affect our Payment APIs. 5 Nov 2026 at 6:00am until 6:45am. Impact: ❌ Open Banking (Pay by ASB Mobile App): Unavailable ✅ All other services: Unaffected No action is required from Merchants. The ASB Open Banking payment option will be automatically re-enabled once maintenance has concluded. We appreciate your understanding during this maintenance period. - **Notice of planned outage on BNZ Open Banking Payments API** (SCHEDULED, 2026-11-04T11:00:00.000Z): This is to inform you of an upcoming scheduled maintenance on our BNZ API services. The BNZ Open Banking Payments API will be unavailable. Impact: ❌ Open Banking (BNZ): Unavailable ✅ All other services: Unaffected No action is required from merchants. BNZ payment options will be automatically re-enabled once maintenance is complete. We appreciate your understanding during this maintenance period. - **Westpac Open Banking - We couldn't find any eligible accounts for this request.** (IDENTIFIED, 2026-07-14T03:20:29.000Z): We are aware of an issue where some customers attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request." Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac. Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform. If your customers encounter this error, we recommend in the first instance contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday or Savings), your customers can also contact Westpac. ## POLi outage FAQ ### Is POLi down right now? No, it's up. 0 reports in the last hour. ### Is POLi down for everyone or just me? It looks like it's just you. Reports for POLi are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with POLi? Nobody has said what's broken with POLi in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last POLi outage? Reports for POLi haven't spiked in the last 30 days. ### Does POLi have a status page? Yes. POLi posts updates on its official status page, which currently says operational. [Go to status page](https://status.polipay.co.nz/) ### What can I do if POLi isn't working? Check this page and POLi's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a POLi problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with POLi's official status page, which we check every minute.