--- service: "Piano.io" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 1 checked_at: "2026-11-02T00:25:26.644Z" url: "https://instatus.com/now/piano.io" official_status_page: "https://status.piano.io" website: "https://piano.io" --- # Is Piano.io down? No, it's up. 0 reports in the last hour. ## Official updates - **[ESP] Search infrastructure upgrade (AP and AU regions)** (SCHEDULED, 2026-11-02T14:00:00.000Z): Piano ESP will perform scheduled maintenance on Monday, November 2, 2026, between 14:00 and 19:00 UTC to upgrade the search and analytics engine to a newer version. The maintenance will affect Piano ESP services in the Asia (AP) and Australia (AU) regions. No service interruptions are expected. During this period, for a short time, users may see slower responses or errors when they view statistics and reports in the ESP dashboards, search content, or get on-site recommendations. Collected events and email activity may also appear in reports later than usual. Email campaigns will continue to send. - **[Piano Analytics] Delay in generating yesterday's data** (RESOLVED, 2026-10-30T09:25:01.000Z): **Incident explanation** * Due to inconsistencies in our delivery process, two services with incompatible versions were deployed to production during a full redelivery of all services, aimed at quickly resolving a security vulnerability * These services are part of our data ingestion pipeline, which became blocked. As all consolidation and aggregation jobs depend on this step, they could not be computed, delaying data availability. ‌ **Action performed** * Both services were rolled back to their last stable versions, which unblocked the process. ‌ **Actions to come** * Strengthen validation of this part of the pipeline during deliveries. Set up an on-call rotation for the D-1 data feed \(details to be defined\). - **[ESP] Dashboard Login Failures** (RESOLVED, 2026-10-27T07:52:03.000Z): Between approximately 18:00 UTC and 20:21 UTC on October 21, 2026, some users were unable to log in to the Piano ESP dashboard, as the login page was timing out. Some new newsletter sign-ups may also not have been recorded during this time. The issue was caused by a disruption at an external service provider. A fix has been deployed and the ESP dashboard is now operating normally. We apologize for the inconvenience. - **[ESP] Search Infrastructure Upgrade (AP and AU regions)** (COMPLETED, 2026-10-26T15:00:00.000Z): The scheduled maintenance has been completed. ## Piano.io outage FAQ ### Is Piano.io down right now? No, it's up. 0 reports in the last hour. ### Is Piano.io down for everyone or just me? It looks like it's just you. Reports for Piano.io are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Piano.io? Nobody has said what's broken with Piano.io in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Piano.io outage? Reports for Piano.io haven't spiked in the last 30 days. ### Does Piano.io have a status page? Yes. Piano.io posts updates on its official status page, which currently says operational. [Go to status page](https://status.piano.io/) ### What can I do if Piano.io isn't working? Check this page and Piano.io's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Piano.io problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Piano.io's official status page, which we check every minute.