---
service: "phoenixNAP"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-11-01T17:11:11.228Z"
url: "https://instatus.com/now/phoenixnap.com"
official_status_page: "https://status.phoenixnap.com"
website: "https://phoenixnap.com"
---

# Is phoenixNAP down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Maintenance - Singapore & Amsterdam - VPDC Cloud Connect** (SCHEDULED, 2026-11-17T08:00:00.000Z): Our engineering team will be performing scheduled maintenance on VPDC in Singapore and Amsterdam. Site SIN - VPDC NLD - VPDC Product Cloud Backup Connect Reason Product update/upgrade to version 13.1.2.57 Impacted components Veeam Cloud Connect, Veeam Cloud Connect Replication Details / Risks During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded. Date & time (MST) SIN - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM NLD - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM Date & time (CEST) SIN - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM NLD - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM Duration 4 hours
- **Amsterdam Maintenance - VPDC Cloud Backup Standard / Advanced** (SCHEDULED, 2026-11-16T08:00:00.000Z): We will be undergoing scheduled maintenance during this time.
- **Singapore Maintenance - VPDC Cloud Backup Standard / Advanced** (SCHEDULED, 2026-11-12T08:00:00.000Z): We will be undergoing scheduled maintenance during this time.
- **Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced** (SCHEDULED, 2026-11-05T16:00:00.000Z): Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix. Site PHX - BaaS Product Cloud Backup Standard / Advanced Reason Product update / upgrade to version 13.1.2.57 Impacted components Veeam Backup & Replication, Veeam Backup Enterprise Manager Details / Risks During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the Self-Service portal (dsc-vem.phoenixnap.com ) will be unavailable. All services will resume as soon as the maintenance is concluded. Date & time (MST) Nov 5, 2026 9:00 AM to Nov 5, 2026 01:00 PM Date & time (CET) Nov 5, 2026 05:00 PM to Nov 5, 2026 09:00 PM Duration 4 hours
- **Ashburn and Phoenix Maintenance - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication** (SCHEDULED, 2026-11-05T15:00:00.000Z): We will be undergoing scheduled maintenance during this time.

## phoenixNAP outage FAQ

### Is phoenixNAP down right now?

No, it's up. 0 reports in the last hour.

### Is phoenixNAP down for everyone or just me?

It looks like it's just you. Reports for phoenixNAP are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with phoenixNAP?

Nobody has said what's broken with phoenixNAP in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last phoenixNAP outage?

Reports for phoenixNAP haven't spiked in the last 30 days.

### Does phoenixNAP have a status page?

Yes. phoenixNAP posts updates on its official status page, which currently says operational.

[Go to status page](https://status.phoenixnap.com/)

### What can I do if phoenixNAP isn't working?

Check this page and phoenixNAP's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a phoenixNAP problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with phoenixNAP's official status page, which we check every minute.