Resolved · lasted 4 h
Nelnet outage on October 29
Reports for Nelnet jumped to 21 an hour and stayed high for 4 h.
- Started
- 3:00 PM
- October 29, 2026 · UTC
- Back to normal
- 7:00 PM
- 4 h later
- Peak
- 21/hr
- 11× normal
- Nelnet’s incident
- —
- Performance Issues impacting Refunds
Reports during the outage
What Nelnet said
status.campuscommerce.comPerformance Issues impacting Refunds
- Investigating · 5:07 PM
<p style="margin: 0">We experienced an issue that impacted Refunds and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.</p>
- Investigating · 4:32 PM
<p>Our team is continuing to address the performance issues impacting Refunds. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.</p>
- Investigating · 3:31 PM
<p>We are aware of performance issues impacting Refunds. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority. </p>
Nelnet posted its first update 31 min after reports started rising.
Is Nelnet down right now?
Live status, today’s reports and other past outages.