Gangguan athenahealth pada 12 Oktober

athenaNet Performance Issue Alert

1. Diselesaikan · 3:29 PTG

   <div style="font-size: 14px; line-height: 1.55; color: #3f3f3f"><p style="margin: 0 0 14px">The performance issue has been fully resolved, and affected services have returned to normal operation.</p><p style="margin: 0 0 14px">If you are still experiencing issues, please let us know by navigating to Support &gt; Create Case or Call &gt; Technical Issues and selecting the appropriate technical issue option.</p><p style="margin: 0 0 14px">If you are unable to access athenaNet, please email <a href="mailto:ServiceDisruption@athenahealth.com" style="color: #4f62be">ServiceDisruption@athenahealth.com</a> and include your practice ID and any relevant details.</p><p style="margin: 0">We appreciate your patience while we worked to resolve this issue.</p></div>

2. Sedang dipantau · 5:43 PG

   <div style="font-size: 14px; line-height: 1.55; color: #3f3f3f"><p style="margin: 0 0 16px">Service health is improving, and teams are validating stability across affected services.</p><div style="margin: 0 0 16px; padding: 12px 14px; background-color: #f7f8fc"><p style="margin: 0 0 12px"><strong>Current impact:</strong><br>No broad customer impact is expected at this time, but we will continue monitoring before closing the incident.</p><p style="margin: 0"><strong>Next update:</strong><br>We will provide a final update once recovery has been confirmed.</p></div><p style="margin: 0">We appreciate your patience while we confirm service stability.</p></div>

3. Sedang disiasat · 3:51 PTG

   <div style="font-size: 14px; line-height: 1.55; color: #3f3f3f"><p style="margin: 0 0 16px">We have identified a likely cause of the issue and are working to restore normal service.</p><div style="margin: 0 0 16px; padding: 12px 14px; background-color: #f7f8fc"><p style="margin: 0 0 12px"><strong>Current impact:</strong><br><span><span style="font-size: inherit"><i>We’re aware of and reviewing an issue in which patients are not showing as online for their athenaTelehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026. Once a provider or staff member logs into the visit, they will see that patients are online. <strong>Note:</strong> Because it is not registering that the patient has joined the appointment, this issue may be impacting the call length duration calculation and show “0 minutes” for visits.</i></span></span></p><p style="margin: 0"><strong>Next update:</strong><br>We will provide another update in 30 minutes or sooner if recovery status changes.</p></div><p style="margin: 0">We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.</p></div>

4. Sedang disiasat · 3:17 PTG

   <div style="font-size: 14px; line-height: 1.55; color: #3f3f3f"><p style="margin: 0 0 16px">We have identified a likely cause of the issue and are working to restore normal service.</p><div style="margin: 0 0 16px; padding: 12px 14px; background-color: #f7f8fc"><p style="margin: 0 0 12px"><strong>Current impact:</strong><br>We continue to investigate issues affecting patient online status and appointment duration reporting for some athenaTelehealth visits. Our engineering team is actively working with&nbsp; service provider to identify the root cause and resolve the issue. We will provide further updates as more information becomes available.</p><p style="margin: 0"><strong>Next update:</strong><br>We will provide another update in 30 minutes or sooner if recovery status changes.</p></div><p style="margin: 0">We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.</p></div>

5. Dikenal pasti · 2:38 PTG

   <p><span style="font-size: 14px">We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.</span><br></p>