---
service: "Kayako"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-11-01T16:04:00.033Z"
url: "https://instatus.com/now/kayako.com"
official_status_page: "https://status.kayako.com"
website: "https://kayako.com"
---

# Is Kayako down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Kayako Help Center and Agent Portal Unavailable** (RESOLVED, 2026-10-28T19:30:46.000Z): Between 17:23 and 18:55 UTC on October 28, Kayako help centers and the agent portal were unavailable for some customers. Pages returned an error stating that the instance did not exist or was experiencing temporary problems. Help centers were affected from 17:23 UTC and the agent portal from 18:20 UTC. Service was fully restored at 18:55 UTC. No data was lost. We are completing additional work to prevent a recurrence.
- **Kayako Service Disruption – Platform-Wide API and UI Failures** (RESOLVED, 2026-10-27T21:47:27.000Z): This incident has been resolved. Kayako services have been operating normally since 22:40 UTC on October 27

## Kayako outage FAQ

### Is Kayako down right now?

No, it's up. 0 reports in the last hour.

### Is Kayako down for everyone or just me?

It looks like it's just you. Reports for Kayako are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Kayako?

Nobody has said what's broken with Kayako in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Kayako outage?

Reports for Kayako haven't spiked in the last 30 days.

### Does Kayako have a status page?

Yes. Kayako posts updates on its official status page, which currently says operational.

[Go to status page](https://status.kayako.com/)

### What can I do if Kayako isn't working?

Check this page and Kayako's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Kayako problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Kayako's official status page, which we check every minute.