--- service: "Jumio" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-01T16:05:32.889Z" url: "https://instatus.com/now/jumio.com" official_status_page: "https://monitor.jumio.com" website: "https://www.jumio.com" --- # Is Jumio down? No, it's up. 0 reports in the last hour. ## Official updates - **Scheduled Maintenance on US Data Center on Nov 24, 2026** (SCHEDULED, 2026-11-24T09:00:00.000Z): - What services are impacted? The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors. - When will this happen? UTC time: Nov 24, 2026 09:00–10:00 UTC - Estimated maintenance window Up to 1 hour - Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions. - **Scheduled Maintenance on EU Data Center on Nov 19, 2026** (SCHEDULED, 2026-11-19T07:00:00.000Z): - What services are impacted? The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors. - When will this happen? UTC time: Nov 19, 2026 07:00–08:00 UTC - Estimated maintenance window Up to 1 hour - Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions. - **Scheduled Maintenance on SGP Data Center on Nov 17, 2026** (SCHEDULED, 2026-11-17T21:00:00.000Z): - What services are impacted? The maintenance is expected to have minimal to no impact on services. However, during the maintenance window, some transactions may experience increased processing times, timeouts, or temporary technical errors. Reporting and retrieval functionality may also experience intermittent HTTP 4xx/5xx errors. - When will this happen? UTC time: Nov 17, 2026 21:00–22:00 UTC - Estimated maintenance window Up to 1 hour - Where can you see the latest status? We will post an update on monitor.jumio.com as soon as the data center resumes normal operations. Jumio Technical Support will also be available during this time to assist you with any questions. - **Delay in Processing Identity Verification Transactions (US, EU and SGP)** (RESOLVED, 2026-10-30T17:46:42.000Z): Monitoring is complete, all backlogged transactions have been processed and all incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. ## Jumio outage FAQ ### Is Jumio down right now? No, it's up. 0 reports in the last hour. ### Is Jumio down for everyone or just me? It looks like it's just you. Reports for Jumio are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Jumio? Nobody has said what's broken with Jumio in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Jumio outage? Reports for Jumio haven't spiked in the last 30 days. ### Does Jumio have a status page? Yes. Jumio posts updates on its official status page, which currently says operational. [Go to status page](https://monitor.jumio.com/) ### What can I do if Jumio isn't working? Check this page and Jumio's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Jumio problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Jumio's official status page, which we check every minute.