--- service: "Incapsula" status: "maintenance" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 1 checked_at: "2026-10-31T20:55:48.643Z" url: "https://instatus.com/now/incapsula.com" official_status_page: "https://status.imperva.com" website: "https://www.incapsula.com" --- # Is Incapsula down? It's under maintenance. 0 reports in the last hour. ## Official updates - **[ICM-5553] Planned Maintenance on the Imperva data center in Santiago, Chile** (SCHEDULED, 2026-11-19T04:00:00.000Z): Maintenance on the Santiago, Chile data center will be performed on Thursday, November 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, November 19th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm - **[ICM-5674] Planned Maintenance on the Imperva data center in Hanoi, Vietnam** (SCHEDULED, 2026-11-12T19:00:00.000Z): Maintenance on the Hanoi, Vietnam data center will be performed on Thursday, November 12th, 2026 at 19:00 UTC. We expect to complete the maintenance by Friday, November 13th, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm - **[ICM-5688] Planned Maintenance on the Imperva data center in Jakarta 2, Indonesia** (SCHEDULED, 2026-11-11T18:00:00.000Z): Maintenance on the Jakarta 2, Indonesia data center will be performed on Wednesday, November 11th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, November 12th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm - **[ICM-5673] Planned Maintenance on the Imperva data center in Bangkok, Thailand** (SCHEDULED, 2026-11-10T18:00:00.000Z): Maintenance on the Bangkok, Thailand data center will be performed on Tuesday, November 10th, 2026 at 18:00 UTC. We expect to complete the maintenance by Wednesday, November 11th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm - **[ICM-5685] Planned Maintenance on the Imperva data center in Sao Paulo, Brazil** (SCHEDULED, 2026-11-10T03:00:00.000Z): Maintenance on the Sao Paulo, Brazil data center will be performed on Tuesday, November 10th, 2026 at 03:00 UTC. We expect to complete the maintenance by Tuesday, November 10th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm ## Incapsula outage FAQ ### Is Incapsula down right now? It's under maintenance. 0 reports in the last hour. ### Is Incapsula down for everyone or just me? It looks like it's just you. Reports for Incapsula are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Incapsula? Nobody has said what's broken with Incapsula in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Incapsula outage? Reports for Incapsula haven't spiked in the last 30 days. ### Does Incapsula have a status page? Yes. Incapsula posts updates on its official status page, which currently says under maintenance. [Go to status page](https://status.imperva.com/) ### What can I do if Incapsula isn't working? Check this page and Incapsula's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Incapsula problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Incapsula's official status page, which we check every minute.