--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T07:16:58.089Z" url: "https://instatus.com/now/id/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Apakah DRACOON tidak aktif? Tidak, aktif. 0 laporan dalam satu jam terakhir. ## Pembaruan resmi - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## FAQ gangguan DRACOON ### Apakah DRACOON tidak aktif saat ini? Tidak, aktif. 0 laporan dalam satu jam terakhir. ### Apakah DRACOON down untuk semua orang atau hanya saya? Sepertinya hanya Anda yang mengalaminya. Laporan untuk DRACOON berada di level biasa, jadi coba muat ulang halaman, periksa koneksi, atau keluar lalu masuk lagi. ### Masalah apa yang dilaporkan orang pada DRACOON? Tidak ada yang menyebutkan apa yang bermasalah pada DRACOON dalam satu jam terakhir. Jika ada yang tidak berfungsi untuk Anda, pilih di atas agar orang lain bisa melihat. ### Kapan gangguan DRACOON terakhir terjadi? Laporan untuk DRACOON tidak melonjak dalam 30 hari terakhir. ### Apakah DRACOON punya halaman status? Ada. DRACOON memposting pembaruan di halaman status resminya, yang saat ini menunjukkan: beroperasi. [Buka halaman status](https://status.dracoon.com/) ### Apa yang bisa saya lakukan jika DRACOON tidak berfungsi? Cek halaman ini dan halaman status DRACOON untuk pembaruan, lalu tunggu beberapa menit sebelum mencoba lagi. Tidak perlu instal ulang: kalau memang gangguan, perbaikannya ada di pihak mereka. ### Bagaimana cara melaporkan masalah DRACOON? Tekan “Saya juga punya masalah” di bagian atas halaman ini dan pilih apa yang bermasalah. Laporan Anda muncul di grafik langsung dalam semenit, dan Anda bisa menulis komentar untuk memberi tahu orang lain apa yang Anda alami. ### Bagaimana Instatus Now tahu? Kami menggabungkan laporan pengguna di halaman ini dengan halaman status resmi DRACOON, yang kami cek setiap menit.