--- service: "Talk2m" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-11-01T18:20:31.957Z" url: "https://instatus.com/now/hms-networks.com" official_status_page: "https://status.talk2m.com" website: "https://www.hms-networks.com/software-and-tools/talk2m" --- # Is Talk2m down? No, it's up. 0 reports in the last hour. ## Official updates - **Important Talk2m Infrastructure Maintenance – Access Servers IP address Updates** (NOTSTARTEDYET, 2026-11-17T08:00:00.000Z): A maintenance operation is planned for **17/11/2026** between **8:00am UTC** and **12:00pm UTC**. **What is happening?** One of our hosting providers is decommissioning part of its infrastructure, requiring us to implement important updates to the Talk2m platform. As part of this update, **DNS entries for some of our services will be updated to new infrastructure**. The following services will have new IP addresses assigned: | **Hostname** | **Old IP** | **New IP** | | --------------------------------------------------------------------------------------------------- | ------------- | -------------- | | [device.talk2m.com](http://device.talk2m.com) / [eu.device.talk2m.com](http://eu.device.talk2m.com) | 92.52.111.215 | 3.66.21.78 | | [as.pro.talk2m.com](http://as.pro.talk2m.com) | 92.52.111.210 | 35.157.48.154 | | [device.api.talk2m.com](http://device.api.talk2m.com) | 92.52.111.213 | 35.157.135.117 | **Impact on your devices** During this transition, your Ewon devices will dynamically use the correct IP address based on network conditions and availability. Depending on your network configuration, devices may connect to either the old or new IP addresses. Ecatcher connections will be unaffected. ⚠️ **To avoid downtime**, your firewall rules must allow connections to **both the old and new IP addresses** for these services, ensuring your devices can reach Talk2m regardless of which endpoint they select. **What you need to do** **Update your firewall policies** to whitelist the new IP addresses for the affected services. The full list of all Talk2m endpoint IPs and hostnames by region is available in our online help documentation: * [**Endpoints for Ewon Devices**](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.ewon.biz%2Fecatcher%2Fhelp%2Fen%2Fendpoints-for-ewon-devices.html&data=05%7C02%7Cgaetan.slongo%40hms-networks.com%7C3372f7a926974bf9118208df08433856%7C5c7c159044884e42bc9c15218f8ac994%7C0%7C0%7C639238756935879257%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fjrh3RYQxmxOvOwtc%2BhVXlc9ID12PIRRRVwGjXjxy2I%3D&reserved=0 "Original URL: https://help.ewon.biz/ecatcher/help/en/endpoints-for-ewon-devices.html. Click or tap if you trust this link.") * [**Endpoints for Ecatcher & Ecatcher Mobile**](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.ewon.biz%2Fecatcher%2Fhelp%2Fen%2Fendpoints-for-computers-and-tablets.html&data=05%7C02%7Cgaetan.slongo%40hms-networks.com%7C3372f7a926974bf9118208df08433856%7C5c7c159044884e42bc9c15218f8ac994%7C0%7C0%7C639238756935905629%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WneeUiw8eckOUyV%2BwW9myIBpMZusdkr0JssnMcTtumI%3D&reserved=0 "Original URL: https://help.ewon.biz/ecatcher/help/en/endpoints-for-computers-and-tablets.html. Click or tap if you trust this link.") These resources provide the complete, up-to-date list of all IP addresses and hostnames you need to allow through your firewall for each service and region. **Timeline** We recommend that you update your firewall rules **as soon as possible** after this announcement to ensure a smooth transition. We will provide a final confirmation of the maintenance date and time as soon as it is scheduled with our infrastructure provider. **Need help?** If you have any questions about this maintenance or need assistance updating your firewall rules, please contact us through the [HMS Support Portal](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.hms-networks.com%2Fhc%2Ffr&data=05%7C02%7Cgaetan.slongo%40hms-networks.com%7C3372f7a926974bf9118208df08433856%7C5c7c159044884e42bc9c15218f8ac994%7C0%7C0%7C639238756935927032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DarOLO459gu4WTBdwDQ4xyIIpGqNWe8NebTEFOTuEFg%3D&reserved=0 "Original URL: https://support.hms-networks.com/hc/fr. Click or tap if you trust this link."). We appreciate your attention to this matter and your patience during this infrastructure upgrade. ## Talk2m outage FAQ ### Is Talk2m down right now? No, it's up. 0 reports in the last hour. ### Is Talk2m down for everyone or just me? It looks like it's just you. Reports for Talk2m are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Talk2m? Nobody has said what's broken with Talk2m in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Talk2m outage? Reports for Talk2m haven't spiked in the last 30 days. ### Does Talk2m have a status page? Yes. Talk2m posts updates on its official status page, which currently says operational. [Go to status page](https://status.talk2m.com/) ### What can I do if Talk2m isn't working? Check this page and Talk2m's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Talk2m problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Talk2m's official status page, which we check every minute.