---
service: "Hero Internet"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-10-31T23:40:02.736Z"
url: "https://instatus.com/now/hero.co.nz"
official_status_page: "https://hero.statuspage.io"
website: "https://hero.co.nz"
---

# Is Hero Internet down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Backhaul provider planned maintenance** (SCHEDULED, 2026-10-28T11:00:00.000Z): A backhaul provider is performing planned maintenance that will impact the primary path for our Enable services. Anticipate one or two 15 minute interruptions during this maintenance window, probably in the 02:00 - 03:00 period. Traffic will restart via the alternate port while the primary is down, but will revert to the primary when it is back up.
- **Planned Outage - Network Infrastructure (Software Upgrade) - TFF (outside Waikato), Northpower.** (NOTSTARTEDYET, 2026-10-12T11:00:00.000Z): This was planned maintenance by a backhaul provider that was deferred shortly beforehand, and has been rescheduled to happen early 20 October.
- **Western Bay of Plenty LFC Urgent Maintenance** (NOTSTARTEDYET, 2026-10-06T09:00:00.000Z): Service impact period observed to be approximately 23:50 - 00:10
- **Waikato region LFC Urgent Maintenance** (NOTSTARTEDYET, 2026-10-05T09:00:00.000Z): Actual outage observed to start 00:30 , services returned from 00:50

## Hero Internet outage FAQ

### Is Hero Internet down right now?

No, it's up. 0 reports in the last hour.

### Is Hero Internet down for everyone or just me?

It looks like it's just you. Reports for Hero Internet are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Hero Internet?

Nobody has said what's broken with Hero Internet in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Hero Internet outage?

Reports for Hero Internet haven't spiked in the last 30 days.

### Does Hero Internet have a status page?

Yes. Hero Internet posts updates on its official status page, which currently says operational.

[Go to status page](https://hero.statuspage.io/)

### What can I do if Hero Internet isn't working?

Check this page and Hero Internet's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Hero Internet problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Hero Internet's official status page, which we check every minute.