---
service: "Help Scout"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-11-01T12:08:39.263Z"
url: "https://instatus.com/now/helpscout.com"
official_status_page: "https://status.helpscout.com"
website: "https://www.helpscout.com/"
---

# Is Help Scout down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Scheduled Database Maintenance** (SCHEDULED, 2026-09-12T13:00:00.000Z): Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.

## Help Scout outage FAQ

### Is Help Scout down right now?

No, it's up. 0 reports in the last hour.

### Is Help Scout down for everyone or just me?

It looks like it's just you. Reports for Help Scout are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Help Scout?

Nobody has said what's broken with Help Scout in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Help Scout outage?

Reports for Help Scout haven't spiked in the last 30 days.

### Does Help Scout have a status page?

Yes. Help Scout posts updates on its official status page, which currently says operational.

[Go to status page](https://status.helpscout.com/)

### What can I do if Help Scout isn't working?

Check this page and Help Scout's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Help Scout problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Help Scout's official status page, which we check every minute.

### What is Help Scout?

Help Scout is a customer service platform that provides help desk, live chat, and email support tools.

[Visit website](https://www.helpscout.com/)