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Official updates
Scheduled·Maintenance
9/12/2026Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026,…
1 updateResolved·Incident
8/31/2026Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing th…
4 updates
