---
service: "Zai"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 0
checked_at: "2026-11-01T09:30:10.578Z"
url: "https://instatus.com/now/hellozai.com"
official_status_page: "https://status.hellozai.com"
website: "https://www.hellozai.com"
---

# Is Zai down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Card Payments - Scheduled Zai System Maintenance Notification** (COMPLETED, 2026-10-29T17:00:00.000Z): The scheduled maintenance has been completed.
- **Planned upstream maintenance for cards (Sandbox/Prelive Environment only)** (COMPLETED, 2026-10-29T16:00:00.000Z): The scheduled maintenance has been completed.
- **Scheduled Zai System Maintenance Notification** (COMPLETED, 2026-10-29T05:00:00.000Z): The scheduled maintenance has been completed.

## Zai outage FAQ

### Is Zai down right now?

No, it's up. 0 reports in the last hour.

### Is Zai down for everyone or just me?

It looks like it's just you. Reports for Zai are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Zai?

Nobody has said what's broken with Zai in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Zai outage?

Reports for Zai haven't spiked in the last 30 days.

### Does Zai have a status page?

Yes. Zai posts updates on its official status page, which currently says operational.

[Go to status page](https://status.hellozai.com/)

### What can I do if Zai isn't working?

Check this page and Zai's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Zai problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Zai's official status page, which we check every minute.