--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T07:51:00.579Z" url: "https://instatus.com/now/ha/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Shin DRACOON ya tsaya? A'a, yana aiki. rahotanni 0 a awa ɗaya da ta wuce. ## Sabuntawa na hukuma - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Tambayoyin da ake yawan yi game da tsayawar DRACOON ### Shin DRACOON ya tsaya yanzu? A'a, yana aiki. rahotanni 0 a awa ɗaya da ta wuce. ### Shin DRACOON ya tsaya ga kowa ne ko ni kaɗai? Da alama kai kaɗai ne. Rahotannin DRACOON suna a yadda aka saba, don haka gwada sake loda shafin, duba haɗinka, ko ka fita ka sake shiga. ### Waɗanne matsaloli mutane ke kai rahoto game da DRACOON? Babu wanda ya ce abin da ya lalace a DRACOON a cikin awa ɗaya da ta wuce. Idan wani abu bai yi maka aiki ba, zaɓe shi a sama don wasu su gani. ### Yaushe DRACOON ya tsaya a ƙarshe? Rahotannin DRACOON ba su ƙaru ba a cikin kwanaki 30 da suka wuce. ### Shin DRACOON yana da shafin matsayi? Eh. DRACOON yana wallafa sabuntawa a shafin matsayinsa na hukuma, wanda a yanzu yake cewa: yana aiki. [Je zuwa shafin matsayi](https://status.dracoon.com/) ### Me zan yi idan DRACOON ba ya aiki? Duba wannan shafin da shafin matsayi na DRACOON don sabuntawa, ka jira mintuna kaɗan kafin ka sake gwadawa. Kada ka sake sanya shi: idan tsayawa ne, gyaran yana wajensu. ### Ta yaya zan kai rahoton matsalar DRACOON? Danna “Ni ma ina da matsala” a saman wannan shafin ka zaɓi abin da ba ya aiki. Rahotonka yana fitowa a zanen kai tsaye cikin minti ɗaya, kuma za ka iya rubuta sharhi don gaya wa wasu abin da kake gani. ### Ta yaya Instatus Now ke sani? Muna haɗa rahotannin mutane a wannan shafin da shafin matsayi na hukuma na DRACOON, wanda muke dubawa kowane minti.